• Founded and operate a federally registered, trademarked laser-learning platform, specializing in laser education and creative design.• Manage all aspects of the business, including marketing, product development, customer service, and financial operations.• Design and deliver comprehensive online courses and tutorials on laser-cutting, engraving, and design software (Adobe Illustrator, Procreate, LightBurn).• Create original digital design assets, including SVG files, for use in laser-cutting, engraving, and other creative projects.• Provide one-on-one coaching and support to students and clients, helping them develop their skills and grow their businesses.• Execute custom calligraphy projects for clients, integrating hand-drawn and digitally-created designs.• Operate and maintain a variety of machines (CO2, UV, Fiber lasers) for product development, testing, and creation of high-quality designs and laser-engraved and cut items.• Conduct market research and apply insights to develop new courses, products, and services tailored to the needs of the laser crafting and design community.• Engage with a global community of makers, creators, and small business owners through social media, webinars, and workshops.• Handle intellectual property management, including securing trademarks and ensuring brand protection.

• Managed the review, analysis, and documentation of business systems and user needs, including all vendor onboarding processes• Managed the collection, documentation, accuracy, and maintenance of functional requirements and modeling, and gathered approvals for requirements by both Business Units and IT functional areas• Acted as the key interface between Business Units and IT Department• Acted as Project Lead for Business Unit annual business plan projects dealing withIT Department processes or systems• Participated in the planning, execution, and documentation of functional testing results for Business Units and IT Department• Developed procedural documentation and training, as well as delivered and executed training for end users• Maintained defect documentation and logs for Business Unit processes and systems• Worked on problem resolution and reported progress to management• Developed, published, and implemented test plans for new and existing programs, platforms, or software

• Responsible for branch-related projects including testing of new products, services, procedures, and systems. • Recommends, tests, and implements procedural enhancements • Responsible for performance consultations for in-charge branch staff at 10 branches within the Northern Region• Primary contact for General Ledger and other branch-related balancing issues, key contact within the Cash Recycler/CFM and Akcelerant User's groups• Conduct monthly documentation audits, quarterly spot-check audits, and conduct monthly cash-count audits at student branches • Review annual internal branch audits to identify repetitive or high risk findings • Implement improvement exercises conducted at each branch during monthly visits• Support branches as acting manager during staffing situations and special circumstances• Schedules visits with all newly hired managers and assistant managers for Branch Operations training, consisting of branch audits, procedures, and Branch Operations daily/monthly reports• Functional administrator for systems utilized by branch employees such as Appointments Plus, First Data, and Web based systems • Actively participates in credit union committees such as the Member Experience Team and the Employee Engagement Committee• Liaison between TruMark Financial and print supply vendor; requests new inventory items as-needed and reviews proofs

• Assist the branch manager to manage and coach a successful branch team to ensure member service and achieve the goals set by the credit union.• Assist with recommendations for hires, termination, performance appraisals, and training and development for branch staff • Receive member complaints and initiate proper action for resolution• Work with branch team and head teller to ensure daily settlement of branch, locate balancing issues, and initiate proper corrective measures

• Responsible for answering and fielding calls from credit union employees, both member and non-member facing• Troubleshoot, research, and resolve transactional system software and hardware problems• Performs Episys system restoration on an as-needed basis• Assists in the testing of new software, including any new transaction-based programs and releases• Performs all month-end system processing• Responsible for coordinating the addition of new user accounts and the removal of old user accounts, including but not limited to Symitar, Microsoft, and OnBase• Assists in processing all Symitar profile request changes and ensure employees follow proper procedure s to maintain security• Set up equipment for employee use, performing or ensuring proper installation of operating systems or appropriate software • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support