Hubert Bruhier Email & Phone Number

Boca Raton, Florida

Manage overall performance of an assigned network of contractors by continuously evaluating the portfolio’s financials and contractors’ service delivery ensuring that cost reduction and customer resolution goals are met.

Miramar, Florida

-Spearheaded initiatives to meet performance goals for Fortune 500 clients by supporting over 1,000 contractors.-Streamlined roles to achieve a 40% reduction in program expenses.-Fostered a culture of coaching and development and implemented strategic action plans to drive performance improvements.

Miramar, Florida

-Directed a cross-functional team of 5 supervisors and 4 business support analysts, achieving and surpassing call center performance metrics.- Enhanced company brand growth by designing effective policies and procedures and identifying critical training needs.- Acted as the primary departmental liaison, fostering seamless collaboration with Marketing.

Hire, coach and develop representatives to excel at satisfying customers’ needs.Managed “top 5” call center ranked team consistently exceeding sales goals, quality and productivity metrics by 25%. Generated team sales of $210K in 2011. Achieved One-Call Resolution for more than 100K calls.

Developed solid understanding of auditing process methodology while auditing several sections of clients’ accounting records such as Cash, Account Receivables, Account Payables, Fixed Assets, Inventory, Equity, and Payroll under supervision of Senior Auditor.

Coached, developed, and trended performance for customer services personnel. Performed duties of Interim Operations and Hiring Manager for various projects. Drafted and distributed key communications designed to reduce fraud and improve client satisfaction.