H.B. Smart Ii (L.I.O.N) Email & Phone Number

Farmers Branch, Tx

► I took over global toolroom operations and moved the tool room from NC to TX► Manage tool calibration and track tool Inventories ► Manage Shipping for tools to and from work sites in-country and globally.

Mckinney, Texas, United States

I’m a custom wood and metal fabrication specialist in the DFW area. I have been building and making for the last 40 years.. what can I make for you?

Plano, Texas

Ricardson Texas

► I scheduled service appointments, and received vehicle information.► I wrote over $1 million in under 9 months.► Certified Jeep Expert 2017, 2018, & 2019

Mckinney, Texas

► I generated more than $3M in client investments in less than two months and another $4 million in assets by year-end.► I prospected for new clients and developed a pipeline of potential clients.► I cultivated an extensive prospect base by speaking to over 5,000 new contacts in one year.► I averaged $4 million per year in new assets under care.HD Vest, LLC., Irving Texas – Affiliated Broker Dealer August 2015 – 2017Cetera Advisors, LLC., Denver, Colorado –… Show more ► I generated more than $3M in client investments in less than two months and another $4 million in assets by year-end.► I prospected for new clients and developed a pipeline of potential clients.► I cultivated an extensive prospect base by speaking to over 5,000 new contacts in one year.► I averaged $4 million per year in new assets under care.HD Vest, LLC., Irving Texas – Affiliated Broker Dealer August 2015 – 2017Cetera Advisors, LLC., Denver, Colorado – Affiliated Broker Dealer February 2013 – February 2015 Edward Jones, Aurora Colorado – Affiliated Broker Dealer November 2009 -February 2013 Show less

Greater Denver Area

Provided Technical support on National Project for a Signature client of AT&T rolling out a MPLS network. We Delivered OPT-WAN, OPT-MAN, And MIS services to over 5000 sites worldwide. I provisioned AT&T gateway routers for the customer’s protocol requirements. Worked with LECs and ILECS to test and turn up through the POP Collector all the way to the Network Interface at the customers Sites. Schedules test and turn up and vender meets as needed. Worked remotely to test and resolve cabling… Show more Provided Technical support on National Project for a Signature client of AT&T rolling out a MPLS network. We Delivered OPT-WAN, OPT-MAN, And MIS services to over 5000 sites worldwide. I provisioned AT&T gateway routers for the customer’s protocol requirements. Worked with LECs and ILECS to test and turn up through the POP Collector all the way to the Network Interface at the customers Sites. Schedules test and turn up and vender meets as needed. Worked remotely to test and resolve cabling issues and equipment issues at the customer site. Provisioned protocols and ports as needed to insure timely delivery of customer’s services. Work with Cisco and Juniper Gateway Router, SoNet Muxs, and DWDM optical equipment. •I took calls form the customers techs, and with them to turn up each of the 15000 sites•I was worked with Telco to provision and test POP collectors•When troubleshooting was required I would test remotely to isolate where the trouble was located within AT&T network•I would then engage the onsite work force as need to help troubleshoot wiring or fiber issues•if the issue was isolated at the customer site•I would work the customers techs walking them through troubleshooting primus equipment•I would direct on which ports to test, how to make loop back plugs or how to wire via color codes as needed• I Provisioned and tested Cisco and Juniper gateway Routers and helped the customer bring up there MPLS network• Protocols we worked with MPLS, PPP, TCP/IP Statured cabling: Cat 3, Cat 5, Cat 5E, fiber optics Show less

Denver, Co

Offered expert support to hybrid customer account base comprised of eighteen clients with annual revenues of a minimum $2 million a year. Managed customer relationships to ensure positive experiences with AT&T while serving as single point of contact for all issues. Established and maintained strong and productive relationships directly with C-suite and key decision makers for assigned client base. Acted as customer advocate, provided suggestions and feedback to AT&T regarding, order entry… Show more Offered expert support to hybrid customer account base comprised of eighteen clients with annual revenues of a minimum $2 million a year. Managed customer relationships to ensure positive experiences with AT&T while serving as single point of contact for all issues. Established and maintained strong and productive relationships directly with C-suite and key decision makers for assigned client base. Acted as customer advocate, provided suggestions and feedback to AT&T regarding, order entry, provisioning and service delivery. Tracked and monitored all escalated problems to appropriate individuals and teams within AT&T and vendors. Tracked and reported on all key client metrics related to Ordering, Provisioning, and Maintenance for customer facing reviews. Provided Client educations, account implementations, and transition coordination. Assisted with will sales proposals and presentations. Identified cross selling and up selling opportunities through monthly stewardship meeting with key decision makers. Assumed various job responsibility as need in order to maintain high level of customer satisfaction and experience. **Contributed to exceptional customer satisfaction by partnering with Sales Account team and ensuring accurate order entry, fulfillment, and billing.**Drove revenue growth in assigned client base from $25 million to $80 million in annual revenue.**Recognized for saving accounts in danger of leaving AT&T; personally maintained relationships with four of sales center’s largest customers.**Turned around clients from lowest to highest possible scores on customer satisfaction surveys.** Turned around clients from lowest to highest possible scores on customer satisfaction surveys. Show less

Greater Denver Area

Tier III Voice and Data tech working in AT&T Test and Turn up group for Local Network services. Primary respectabilities included: remote provisioning of Type 1, Type 2, and Type 3 services from AT&T network to the smart Jack or Network interface devise at the customer location. Previsioning Network typologies included TDM, SONET, and DWDM on copper, coax and fiber optic medias. Extensive knowledge of provisioning, making cross-connects, and setting network protocols on, CISCO, Junipers… Show more Tier III Voice and Data tech working in AT&T Test and Turn up group for Local Network services. Primary respectabilities included: remote provisioning of Type 1, Type 2, and Type 3 services from AT&T network to the smart Jack or Network interface devise at the customer location. Previsioning Network typologies included TDM, SONET, and DWDM on copper, coax and fiber optic medias. Extensive knowledge of provisioning, making cross-connects, and setting network protocols on, CISCO, Junipers, Fijitsu, titan 5500, DACS I and DACS II, MUX, Nortel, and ect.. Manage orders ORD to Turn up buy working directly with the LEC to insure timely turn up of service on the customers expected install date. Work directly with the AT&T and the Customers Techs to test and turn up their service on hot cuts as needed. I would troubleshoot with the client as needed to insure successful Service Delivery pre SLA’s. **Reduced cycle time on orders by promoting awareness and competition among peers as well as recognizing top performers on a weekly basis. **Maintained 107.25% average for monthly productivity while receiving 100% on monthly quality checklist. **Earned proven reputation as go-to person for resolution of complex issues related to primus Structured Cabling, provisioning equipment, troubleshooting circuits, and exceeding customer expectations. **Earned Cisco Systems Optical Networking Certificate **Trained at AT&T training center in Newark, NJ on OC3 to OC48 optical Muxs **Developed and lead center wide Adtran Channel bank class to reduce the number of aborted circuit deliveries do to common circuit testing and turn up issues.. Show less

Tampa/St. Petersburg, Florida Area

As Service Delivery Manager I was responsible for the Installation of the customer’s network project. This included installing the Structured Cabling and Equipment for Voice and Data Networks. I Managed teams of technicians from 3 to 25 based on scope and size of the project. Responsibilities for installing Voice & Data networks included: ** Preformed Site Surveys to create site maps, cut sheets, for accurate customer quotes. ** Worked with commercial structured cabling from… Show more As Service Delivery Manager I was responsible for the Installation of the customer’s network project. This included installing the Structured Cabling and Equipment for Voice and Data Networks. I Managed teams of technicians from 3 to 25 based on scope and size of the project. Responsibilities for installing Voice & Data networks included: ** Preformed Site Surveys to create site maps, cut sheets, for accurate customer quotes. ** Worked with commercial structured cabling from category 3, category 5e, Coax, and fiber optic cables. ** Installed all network cables, risers, cable management systems, form ladder racks, conduit, patch panels, cabinets, J-hooks, bridle rings, and cable Trays.**Terminated all network cables from patch panels, 110 blocks, 66 blocks from the MOPE, MDF/IDF, or telecom rooms. ** Tested all installed cable using Harris, HP, and T-bird test sets. ** Loaded and install workstations, laptops and peripherals, previsioned routers and bridges and phone systems. Worked primarily with Adtran, Mitel, Cisco, Net gear, and PBX, Key, and VOIP systems. ** Labeled all cables, patch panel ports, equipment and verified they matched the cut sheet. ** Preformed add, moves, and changes for voice and data lines drops to various types of phone equipment and work stations or terminals as customers needed. ** Strong analytical skills used to Troubleshoot network issues... Show less

Education record

Non Degree Program, Combined Title And Basic Leasing Course

Activities and Societies: 32 hours of study and course work. Training in Field Landman work: Concepts of Land ownership, Land Legal.

Computer Network Technology

Telecommunications Engineering, Cisco