Health Home Leader that oversees quality assurance activities including: - care conferencing with managed care organizations and other partners- Staff orientation and additional trainings/skill-building opportunities - Clinical case presentations- Supporting staff and supervisors through challenging client situations- Chart audits- Policy and procedure development based on internal requirements and NYS DOH policies and policy changesAccomplishments- Organized a workgroup to discuss and share best practices and resources for 7 internal case management programs- Organized and built (with some back end HTML coding) a tailored department orientation in a new Learning Management System - highlighted as a trailblazer for the agency- Nominated for and enrolled in prestigious professional development program for emerging leaders

● Specialized in addressing high utilization of hospital services and complex patients● Partnered with patients, families, and community resources to identify solutions to complicated needs with limited resources, including Spanish-speaking community members● Developed and strengthened strategic relationships with community partners by increasing communication, creating and disseminating documentation to improve collaboration● Proactively collaborated with interdisciplinary teams to support transition planning and connection to resources after hospital discharge● Conducted psychosocial assessments, crisis intervention, referrals, and care coordination● Created a therapeutic framework for effective problem solving with patient and family ● Responded to patient/family needs related to adjustment to illness, disability, critical care issues, acceptance of discharge recommendations, need for long-term care placement, end of life, grief, trauma, homelessness, abuse and neglect, substance abuse, and mental health issues.AccomplishmentsJoined hospital team during COVID-19 pandemic, quickly became a resource for colleagues and community partners when confronting challenges in order to achieve better coordination or outcomes for patients. Improved collaboration with community partners by creating clearer channels of communication. Skills UsedStrategic Partnerships, Relationship Building, Communication, Presenting, Program Development, Teamwork, Collaboration, Prioritizing, Research, Case Management

● Reviewed research protocols and collaborate with research teams to identify their particularneeds to deliver appropriate study participants● Screened candidates for National Institute on Drug Abuse research studies to determine eligibility for study participation,including evaluating candidates for potential psychological and drug use disorders● Provided referrals, crisis management and staff consultation for behavioral health concerns● Significantly increased outreach efforts and built relationships with community organizations toensure ongoing recruitment of potential study participantsAccomplishmentsBringing fresh energy to the team, I increased our outreach efforts monthly and developed ongoing relationships with community organizations to recruit participants for the NIH-National Institute on Drug Abuse's research studies.Skills UsedClinical assessments for substance use and mental health disorders, motivational interviewing, crisis planning, referral to community organizations, time management

● Delivered individual and group substance use treatment for patients to pursue early recoveryfrom drugs and alcohol, as well as co-occurring illnesses● Partner with patients for treatment planning, identifying coping skills, and discharge planning● Advocate for customer service and engaging of teammates to problem-solve unit challenges

● Delivered trauma-informed mental health services to children and adults utilizing interventions and treatment modalities based on client goals and needs, including motivational interviewing, cognitive behavioral therapy, grief counseling, and solution-focused therapy.

● Managed a caseload of over 20 homeless or formerly homeless clients with severe mental health diagnoses and often, co-occurring disorders to move towards achieving their goals and recovery.

● Assertive Community Treatment (ACT) Team member serving DC residents who have been chronically homeless and have severe mental illness with a housing-first model and supporting them so that they are able to live in the community successfully.

Role: Working as an intern with community supervision officers, treatment specialists, and other service providers to support young adults in making more positive choices for their lives and futures.Key responsibilities and accomplishments:● Planned and facilitated psychoeducational groups for Young Adult Team clients● Utilized Motivational Interviewing, Cognitive Behavioral Interventions, and Evidence-Based Curriculums with clients that have substance abuse and criminal thinking challenges● Researched and analyzed evidence-based curricula and participated in planning committee for continuing care for clients that have completed a drug or alcohol treatment program ● Initiated the process for and executed the redesign of client feedback survey to more accurately collect evaluative data

Roles: Youth Program Intern, Mediation Intake Specialist, Outreach Committee Facilitator, and Workplace Etiquette EducatorKey responsibilities and accomplishments:● Gained responsibility to support four program areas of CRCMC by demonstrating commitment and professional competence ● Co-facilitated dialogue circles and trainings for Sligo Middle School, the Latin American Youth Center Workforce Development Program, and the Team of Stars Summer Program for low-income middle school youth● Lead weekly workplace conflict and anger management trainings for adults at Montgomery County Pre-Release Center● Implemented client relationship management platform (Salesforce) and provided user demonstration for staff● Facilitated eight-person outreach committee that developed strategies and materials for client recruitment● Collected data and analyzed evaluation materials for reporting to funders and program improvement

● Facilitated group education classes for 2nd - 5th graders● Designed individual plans and provided counseling for elementary school students● Organized and participated in meetings with teachers, parents, and administrators

● Managed all day-to-day accounting, including invoice coding, check request processing, pettycash disbursement and reconciliation, record-keeping for all office bank accounts andcommunications with vendors● Assisted with office organization, event coordination, and maintaining personnel files

● Managed $600,000 budget, conducted social network outreach, coordinated internal logistics, researched potential partners, supervised interns, assisted in website redesign, and provided general administrative support● Planned and participated in best-practices sharing and learning events for nonprofit professionals● Supervised interns and oversaw all social media engagement

● Developed articles on timely topics relating to non-profit social network● Provided communications support, utilizing HTML, web editing programs, and Microsoft Office to keep websites updated, send out newsletters to members, and post blogs