Marcus Halliburton Email & Phone Number

Indianapolis, In, Us

United States

Provide technical support to resolve cases for hardware and software issues revolving around skills listed.Maintained accurate documentation of incidents and resolutions.OSI or TCP/IP model helps me 100% of the time when troubleshooting a network, hardware, and/or software issues. It also helps me collaborate with Tier 3 and above teams.Guiding non-technical users over the phone through Microsoft apps or Windows 10-11 interfaces allows me to help troubleshoot the problem. Remote users sometimes must be guided through the remote process as well. Installing and uninstalling hardware like batteries, memory, and RAMs is part of my duties. I also install and uninstall software such as Microsoft and other products. I must sometimes troubleshoot the installation process.I handle 100% of imaging/onboarding laptops and configuration for the new hires in the American Region. Active Directory allows me to add those users or machines to groups, delete/create workstation, change or reset user’s passwords. When I don’t have to ship the equipment, I do onsite equipment setups. For offboarding, I do at least 20% of the duties when needed. I manage the assets in ServiceNow Asset Management and collaborate with the HR Team when needed.

United States

Contracted to Old National Bank Traveled between the twenty-three branches I covered for Indianapolis providing support.Provide technical support to resolve cases for hardware and software issues revolving around skills listed at the bottom.Maintained accurate documentation of incidents and resolutions.Active Directory to delete computers from database, add computers to database, and update users.Open tickets in ServiceNow and use ServiceNow CMDB for inventory purposes.ServiceNow Admin – Working in the system / Training Videos on website https://mrhalburton35.carrd.co/.

Indianapolis, Indiana, United States

Utilized critical thinking skills to develop solutions and resolve customer trouble tickets within the system.Provided customer service with request tickets to facilitate custom repair jobs.Skilled in MIG, TIG, and stick welding techniques for various metal types.Experience in welding inspection and quality control to ensure welding integrity.Knowledge of safety procedures and equipment maintenance to prevent accidents

Indianapolis, Indiana, United States

Analyzed issues with the POS display and electrical components of the machine.Employed diagnostic tooling to test the hardware components for irregularities and reduce machine downtime by 65 %.Proficient in operating CNC machines, ensuring precision and accuracy in production process.Safety-focused mindset with knowledge of OSHA regulations for a secure work environmentSkilled in MIG and TIG welding, maintaining high quality standards and structural integrity.