Heather Boesch-Wages Email & Phone Number

United States

Litchfield, Connecticut

Working with commercial and residential clients to plan life safety and security systems that will offer them peace of mind that their family and assets are well protected. At Berkshire Alarm I am primarily focused on sales, client support and marketing. I am the first person in this position so I've been able to create processes and structure where there had not been previously. With no previous alarm industry experience I educated myself, with support from the service staff, on the alarm industry, the equipment and operation of it. I manage my own projects as well as all client-based quotes and jobs. I assist the service department with tech support up to level 3 and am the primary contact for the Alula product line. I am working with residential and commercial clients, as well as General Contractors, to design alarm systems in new construction where the building code has to be followed.I've created a marketing library from concept-to-design and designed two websites for the company. I created a client-focused email marketing program and a presence on Google Business, Facebook Business, LinkedIn and local community sites.

Waterbury, Ct

Manage corporate human resources for a staff of 18 managers and 1000 employees. Family Medical Leave administration, benefits management and unemployment management are the core duties with additional projects and tasks, as assigned, daily.

Greater Waterbury Ct

Built the company from start-up to +$1M within three years . Daily responsibilities included: financial management, operations, production and traffic management, employee management, sales and sales team management, marketing and customer service management.▪ Clients ranged from small office to Fortune 500 with multi-departmental contacts. Sold company in May 2018

Greater Waterbury

Managed a multi-million dollar business with a staff of 16+. Managed operations, financial, employee, sales & sales management, training and production/traffic management for seven departments.Business was seriously affected by a fire in 2006 and eventually closed.

Managed client contact and office operations. Completed associate agent licensing. I enjoyed this opportunity and planned on furthering my career with this company. These plans changed when an unanticipated management-level opportunity arose within our family business.

Middlebury, Ct

Entry-level position.

Waterbury Ct

Worked throughout college as an customer service representative, production specialist and accounts receivables assistant.

Certification, Business Administration And Management, General

Art, Language, Culture, Government.

My participation was prior to the EU and the courses outlined the current governmental systems and how the EU theory would impact.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: National Honor Society Member Counseling- Crisis Center- Waterbury CT Greater Waterbury Chamber-volunteer member.

Communications