Hunter Smith, M.Ed Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

- Work with new and existing healthcare clients to implement QGenda products into their current infrastructure by leading expectations, managing dependencies and deliverables and ensuring key objectives are delivered on time and within scope- Collaboratively work with internal stakeholders to ensure that all customer requirements are scoped and delivered on time within budget- Create and manage project plans, facilitate client calls, project kickoffs, maintains the project timeline, escalation and risk management planning and internal/external status reports

Atlanta, Georgia, United States

Worked as an account manager for ~40 physician groups; acted as technical account manager and configuration owner as well as strategic customer success manager- Led end-to-end implementations for enterprise and individual customers- Led onboarding training and ongoing trainings for live groups- Perform ongoing technical support for live accounts- Track customer health, including utilization and feature adoption, and strategize mitigation efforts for churn- Pursue and perform annual business reviews with customers; work to engage the customer regarding value conversations and ROI- Offer additional products and engage sales team with leads- Make updates to technical configurations for live customers

Snellville, Georgia, United States

- Senior team leader responsible for managing 10 educators, technology requests and needs of team, facilitating conflict management, and leading “Train the Trainer” style professional development- Led team of 10 educators through bi-weekly content collaboration sessions and data analysis meetings,, scheduled assessments, planned interventions, and supported adult learning of technology and planning- Engaged learners in innovative instructional content while adhering to state standards and objectives-Conducted needs and gap analysis assessments at the beginning of each project; formally evaluated and mapped data to show progress on a whole group and individual level at the end of each project-Answered to a multitude of stakeholders and management in the form of parent conferences and meetings, one-on-one mentoring meetings with administration, and providing updated data of student and adult progress in content knowledge and ability- Consistently attended trainings and professional development opportunities in and outside the company

Glennville, Georgia, United States

Eatonton, Georgia, United States

- Worked with high level clients on Lake Oconee to provide stellar customer service in a restaurant setting.

Statesboro, Georgia, United States

- Worked as both an afterschool program counselor and summer camp counselor for students grades k-5- Provided childcare and customer service to parents and schools in Bulloch County Public Schools- Created activities and lesson plans to engage students in extracurricular activities- Worked at multiple sites as a substitute

Master Of Business Administration - Mba

Master Of Education - Med, Junior High/Intermediate/Middle School Education And Teaching

Bachelor'S Degree, Junior High/Intermediate/Middle School Education And Teaching

Activities and Societies: Omega Phi Alpha - National Service Sorority The Wesley Foundation - Campus MinistryServed in leadership roles.