Horace Chong Email & Phone Number

Johore, Malaysia

1. Managed multiple phone lines and answered incoming calls in a timely and efficient manner. In addition, I optimize whole reservation system process via observing each customer's inquiries. Particularly, pre-written several professional reply on popular inquiries via function on WhatsApp business. Result a higher satisfaction level of our customer which increase sales success rate, while escalate my working efficiency.2. Endeavors in the recruiting process, specifically in developing training for new recruits together with my senior floor crew team. Up to now, trained over 20 floor crew employees to fit themselves in our fast-paced working environment. As a result，boosted review breaking over 4.0 barrier and maintained at 4.5/5.0 currently

Johore, Malaysia

Created reports and documents as requested by the outlet manager such as daily sales & purchase reports, organize invoices and employees' salary reports • Implemented a customer feedback system that proactively resolves customer issues before they become complaints• Built and maintained good relationships with customers, resulting in increased loyalty and repeat business