Hao Chi Email & Phone Number

United States

• Consistently exceeded monthly sales targets by 10% through proactive engagement with customers and in-depth knowledge of AT&T products and services.• Delivered personalized customer service using Salesforce by assessing individual needs and recommending tailored wireless, internet, and entertainment packages, achieving a 95% customer satisfaction rate.• Actively managed a robust pipeline of over 200 prospective customers monthly, utilizing CRM tools to conduct timely follow-ups and maintain detailed records, which contributed to a 10% increase in conversion rates and reduced sales cycle time by 15%.

Vista, California, United States

• Oversee and optimize FBA shipments by managing inventory, coordinating with Amazon fulfillment centers, and tracking performance metrics to ensure efficiency and maximize sales • Cleaned and analyzed 300,000 rows of sales data from the past three years using Python, developing a dashboard to optimize warehouse inventory logistics, which improved efficiency and reduced shipping errors by 10 %• Forecasted future sales volume using time-series analysis with Python machine learning models, improving inventory turnover rate by 2-3% and reducing warehouse logistic costs• Utilized QuickBooks to monitor and manage inventory levels, ensuring real-time product availability by collaborating with Amazon, leading to a 10% increase in customer satisfaction• Developed and implemented inventory strategies, maintaining stable stock levels and saving 5% on storage costs through streamlined replenishment processes

San Diego, California, United States

• Accomplish administrative duties including updating vendor spreadsheets, liaising with staff in other departments and so on • Attend weekly meetings with other 8 colleagues to discuss themes and other details, and generate marketing ideas for upcoming events • Coordinate all events, assist with equipment set up and organization, and act professionally to ensure various 500+ attendee events run smoothly

San Diego, California, United States

• Managed SEO and social media strategies for the association, resulting in a 20% increase in engagement from a network of over 1,200 merchants and a 15% increase in visitor traffic to the village• Cleaned and organized 500 merchant data rows using Excel, enhancing the database accuracy by 25% for better reporting and decision-making• Led initiatives with other interns, coordinating community events that attracted 200+ new customers and drove revenue growth for local businesses

San Diego, California, United States

• Monitored the front desk to ensure the safety of a 400 people residential building • Operated a residential system containing information for over 2000 residents to complete service request, identify residents and check in guests for students• Collaborated with 40 co-workers to create a safe academical and residential community for residents

Datong, Shanxi, China

• Operated company’s online system to update over 100 customers’ debit and credit information daily• Handled company’s system to record daily cash transactions which exceed $30,000 every month• Communicated and collaborated with co-workers to generate transaction reports

Datong, Shanxi, China

• Engaged thoughtfully with approximately 50 customers daily to increase sales over the summers • Collaborated with at least 2 supervisors and fellow associates to provide excellent customer service• Organized more than 2 aisles by stocking the shelves and keep them neat to create a wonderful shopping experience for customers

Master'S Degree, Business Analytics

● Relevant Course: - Data Management - Supply Chain Analytics - Operation Analytics - Bus Process Analysis/Innovation - Social Media.

Bachelor'S Degree, Marketing