Hugo Cabello Email & Phone Number

Orlando, Fl, Us

Leesburg, Us

Specializes in making technical compliance easy for businesses. We understand that customer data is intertwined with multiple vendors, software applications, and OEMs, and therefore, it is crucial to develop a governance approach for maximum accountability.Straightforward services to cater to the various demands of agents, brokers, dealers, or retailers when it comes to governance and compliance. We believe in the power of collective wisdom and collaboration, and our team consists of thought leaders from various fields such as insurance, dealer operations, strategy, governance, risk, automotive, valuations, M&A, and IT.

Led business development, sales, and service teams to meet company goals and strategic targets in automotive, finance, construction, and government.• Designed and implemented operational strategies through strategic planning, budgeting, and data analysis, impacting revenue growth.• Achieved a 900% increase in sales growth by leading the implementation of a business sales growth plan with a project-based and recurring revenue model.• Built and maintained strong relationships with clients and partners, fostering trust and identifying new business opportunities.• Facilitated cross-functional collaboration to drive change and ensure seamless integration of sales operations across various departments.• Developed, executed, and refined an advisory-based sales operations strategy, aligning it with company targets and objectives.Proficient in Microsoft Word, Excel, Powerpoint, Visio, Project, and Teams.

Worldwide, Oo

Tasked with growing dealer practice using a multi-channel approach and enhancing the Automotive Retail Consumer Experience Practice. Served two roles: New Business Development and OEM/Retail Coaching.• Strategic committee for U.S. Automotive Sector penetration, identifying and targeting key "Crown Jewel" accounts to accelerate growth and success.• Developed and executed a comprehensive business plan for a multi-brand conglomerate, resulting in improved closing percentages and the acquisition of the firm's first prestigious brand contract.• Established industry credibility and trust through successful execution of anchor contracts, leading to subsequent multi-million-dollar deals with premium brands.• Provided comprehensive coaching on Retailer's Operating Plans and corresponding KPIs, improving alignment with organizational goals and objectives.• Implemented effective strategies for modern online and offline retail, seamless integration selling, and CRM management, optimizing customer experience and maximizing sales across various product lines and channels.• Advocated for service-to-sales approaches, driving sales growth while enhancing customer service.• Leveraged Voice of the Customer analysis to provide actionable insights, aiding retailers in enhancing their offerings based on customer feedback.

Austin, Texas, Us

Supporting OEM brands in their online retail strategies, digital platforms for sales and service, and individual dealer digital website strategy as a Retail Performance Consultant. Consulting with clients to develop retail operating plans that align with their digital strategy and applying the digital strategy to their tiered advertising plans for the most efficient and effective approach with the best ROI. Collaborating with all stakeholders to monitor activity and quickly formulate recommendations to improve performance. Providing additional services such as enhanced e-commerce strategies, CRM applications, business projects, and new product launches to boost sales. Offering instructor-led courses to key decision makers to foster greater adoption of new implementations and customize them to the client's needs. Providing average dealership coaching and training support in various areas needing more resources and time. Executing consulting packages on topics such as e-commerce basics, advanced e-commerce, telephone skills for professionals, independent marketing and self-generated business, desk management basics and coaching, creating an effective sales process, service selling skills, and personnel management.

Recruited to established vendor relationships with all U.S., Canadian OEMs, and independent distributors. • Secured certification as a vendor from 18 Automotive Manufacturers in the U.S. and Canada, fostering strong industry partnerships and alliances.• Landed an exclusive $7 million "direct to dealer" CRM SaaS solution contract for all Saturn Retailers, contributing significantly to revenue growth.• Developed a comprehensive business plan for the Transportation Vertical Market, encompassing key selling channels such as Auto, RV, Marine, and Powersports, demonstrating strategic planning acumen.• Leveraged industry resources and partnerships, such as the National Automobile Dealers Association (NADA), to enhance market positioning and insights.• Coached account managers on strategies to maximize market share penetration and customer satisfaction, reflecting leadership and mentorship skills.• Targeted the Top 100 Automobile Dealer Groups for strategic initiatives, aligning sales and profit goals with long-term business objectives.• Collaborated with Account Executives in identifying and scheduling meetings with prospective clients, fostering strong account management and sales growth.• Monitored industry trends and competitor activities to align offerings with market demands, demonstrating strategic foresight.• Refined the company's offerings and value proposition based on market insights and client feedback, ensuring alignment with customer needs and expectations.

Pioneered the US electrification of roads by launching the inaugural Low Speed Vehicle, LSV, combining traditional automotive franchise models with another established industry for rapid market penetration.• Developed, executed, and refined a Go-to-Market (GTM) sales strategy, leveraging state registration data and demographics to identify key Metro Markets.• Established domestic and international dealer points, including strategic fleet alliances with enterprise accounts, while ensuring state compliance, dealer relations, and effective onboarding.• Set all pricing models, including MSRP, Parts, cost indexes, and respective warranty procedures, ensuring competitive and fair pricing structures.• Managed, coached, and developed a regional sales team, aligning performance with key goals and KPIs, and established recruitment and pay plans for new hires.• Pioneered the US electrification of roads by launching the inaugural Neighborhood Electric Vehicle (NEV), combining traditional automotive franchise models with the electric golf cart industry for rapid market penetration.• Targeted key demographics, such as retirement communities, and established a network of financial partners within the recreational products and golf industries.• Led policy advocacy efforts, securing Title and Registration for vehicles on roads up to 35MPH, and collaborated with state governments, insurance, and finance companies to advocate for effective policy changes and educate stakeholders about product benefits.

Reston, Virginia, Us

Managed territory to maximize new and used vehicle sales, customer satisfaction, and profitability, while addressing dealership financial and operational deficiencies.• Assisted retailers in developing tailored marketing strategies for respective markets and optimizing profitability through effective expense management and Dealer Management System (DMS) accountability.• Focused on VIO metrics to maximize warranty pay vs customer pay while reducing risk.• Collaborated with Fixed Operations to analyze and improve ROI efficiency per customer sold.• Enhanced lead generation efforts and showroom traffic control measures, offering recommendations for centralized and decentralized functions relating to BDC, customer follow-up, and retention.• Employed Total Quality Management principles to assist retailers in downsizing and revitalizing sales.• Maintained franchise operating standards and implemented necessary corrective actions.• Established a consistent delivery process to elevate retailers’ J.D. Powers Sales Satisfaction Index (SSI).• Cultivated a motivated retail staff through extensive product knowledge training.• Consistently met Zone objectives, receiving recognition with two consecutive Colorado Ski Trips, and was awarded VW Sales Guild for outstanding performance.

Bba, International Business/Marketing

Associate Of Science - As, Business Administration And Management, General

Education record