Senior Business Systems Analyst
Senior System Support AnalystResults-driven, customer-centric Business Systems Analyst with extensive experience in production support and system analysis. Proven ability to build strong client relationships, provide top-tier production support, and mentor teams on support processes and client management. Expertise includes process analysis, problem management, and excellent verbal, written, and interpersonal communication skills. Skilled in customer engagement and delivering exceptional support.Took initiative to review and update outdated documentation for unfamiliar applications after a team reassignment, collaborating with knowledgeable resources to enhance understanding. Created and shared Knowledge articles to ensure team access to accurate information for future reference.Identified poor connectivity as the cause of a reported issue, impacting productivity, and recommended an alternative connection method. Coordinated the implementation and testing of the solution, resulting in immediate resolution of the problem and enhanced productivitySupported approximately 200+ domestic and international Affiliate Sales staff using 40 applications Worked with users and project teams to troubleshoot business software issuesManaged/documented critical incidentsMonitored and tracked monthly trending analyses and created problem records Performed ad-hoc server tasks to resolve production issues Consistently met established service level agreements
