Heyward Chapman Email & Phone Number

Devised comprehensive manual testing plans, procedures, and processes for issues reported with platform.Applied analytical skills to scrutinize errors, web browser console outputs, and logs, enabling a nuanced approach to debugging and issue resolution.Assist with custom reports to identify issues related to fields, database joins, tables, and Power BI reports.Review and validate import files (Excel/CSV) from desktop applications and APIs for data accuracy. Collaborated… Show more Devised comprehensive manual testing plans, procedures, and processes for issues reported with platform.Applied analytical skills to scrutinize errors, web browser console outputs, and logs, enabling a nuanced approach to debugging and issue resolution.Assist with custom reports to identify issues related to fields, database joins, tables, and Power BI reports.Review and validate import files (Excel/CSV) from desktop applications and APIs for data accuracy. Collaborated seamlessly with relevant departments to address bug tracking and enhancements submitted through Azure, ensuring the comprehensive completion of both bug fixes and system enhancements. Show less

United States

Proactively oversee platform health and performance dashboards to ensure that service level agreements meet with platform. Troubleshoot issues in all software environments (Production and UAT) to isolate and identify performance issues. Conduct meticulous reviews of application logs, parsing through errors and exceptions for swift issue resolution. Proficiently access SQL Servers, Postgres databases, and Amazon S3 (AWS). Coordinating weekly maintenance deployments for system… Show more Proactively oversee platform health and performance dashboards to ensure that service level agreements meet with platform. Troubleshoot issues in all software environments (Production and UAT) to isolate and identify performance issues. Conduct meticulous reviews of application logs, parsing through errors and exceptions for swift issue resolution. Proficiently access SQL Servers, Postgres databases, and Amazon S3 (AWS). Coordinating weekly maintenance deployments for system maintenance, upgrades, and fixes. Detailing the deployment process to executive management. Show less

Alpharetta, Ga

Creating and updating technical documentation that’s provided to merchants and internal resources. Analyzing issues with Magento shopping cart and Counterpoint propriety software. Researching log files for proprietary software and SQL databases. Reviewing custom HTML and CSS design templates implementations for store front that impacted the client’s online storefront. Researching and resolving ecommerce stores for security conflicts and SSL configuration. Remote Access the… Show more Creating and updating technical documentation that’s provided to merchants and internal resources. Analyzing issues with Magento shopping cart and Counterpoint propriety software. Researching log files for proprietary software and SQL databases. Reviewing custom HTML and CSS design templates implementations for store front that impacted the client’s online storefront. Researching and resolving ecommerce stores for security conflicts and SSL configuration. Remote Access the merchant servers to review software installation/configuration that’s preventing the systems from working properly. Show less

Researching issues through SQL database. Maintaining and creating content company web page through HTML, ASP.NET, CSS, Bootstrap, and C#. Performing Quality Assurance for platform and documenting bugs with location/line numbers with descriptions related to syntax, logic, and runtime errors. Establishing technical and user documentation. Assisting with the configuration of API integration to SecurePay’s gateway.Resolving batch processing issues with processors like Vital (TSYS)… Show more Researching issues through SQL database. Maintaining and creating content company web page through HTML, ASP.NET, CSS, Bootstrap, and C#. Performing Quality Assurance for platform and documenting bugs with location/line numbers with descriptions related to syntax, logic, and runtime errors. Establishing technical and user documentation. Assisting with the configuration of API integration to SecurePay’s gateway.Resolving batch processing issues with processors like Vital (TSYS), Nova, and First Data. Assisting with customers with third party solutions and shopping carts. Utilizing Tokenization for our application for sensitive credit card data. Familiar with AVS, CVV, and PCI Compliance. Show less