Patrick Mullan Email & Phone Number

Jersey

Sep 2023 - July 2024:– BSc (Hons) in Digital TechnologiesSep 2022 - July 2023:– Pearson Level 5 Higher National Diploma (HND) in ComputingSep 2021 - July 2022:– Pearson Level 4 Higher National Certificate (HNC) in Computing– NCFE Level 2 Certificate in Creating a Business Start-Up– PRINCE2 Foundation & Practitioner– AgilePM Foundation & Practitioner– Student Eco Ambassador– Student GovernorSep 2019 - July 2021:– Pearson BTEC Level 3 National Extended Diploma in Information Technology– Cambridge IGCSE First Language English– (2020/21) Student Representative– DLP: Fundamentals of Digital Leadership, with EY (through Digital Jersey)

I completed a 10-week, student work-based learning placement with C5 Alliance as part of my HNC/HND in Computing course at UCJ.– Incident management; dashboard creation; and report generation– Performing cybersecurity and device maintenance checks– Studying for the Azure AZ900 Exam and PowerBI PL-300 Exam

Jersey

I worked for Luxicabs Ltd. as a Telephonist/Dispatch Operator performing daily administrative duties, in addition to managing the bookings system and coordinating a fleet of up to 20 drivers. I was responsible for the keys and security of the business, responding to technical incidents as they arose, while also providing training to new colleagues in the office.- Managed multiple communication channels simultaneously, minimising service delivery time, demonstrating strong organisational and multitasking abilities vital for efficient project coordination.- Supervised and audited colleagues' work to ensure accuracy and completeness of customer bookings, highlighting attention to detail and quality assurance skills.- Implemented strategies to optimise driver availability and minimise delays, showcasing operational efficiency and problem-solving skills, which are crucial within service delivery environments.

Jersey

I was employed by Home James Ltd. to work as a Telephonist/Dispatch Operator in their Carback office, but ended up serving in place of the Office Manager upon their departure.- Assumed responsibilities of Office Manager, demonstrating leadership and problem-solving abilities in overseeing office operations and ensuring smooth workflow.- Managed a fleet of 40 drivers, coordinating schedules and optimising routes to maximise efficiency, showcasing logistical and organisational skills.- Interviewed, hired, and trained new drivers, exhibiting interpersonal and mentoring skills valuable in team management.

Jersey

Note: My employment at Luxicabs Ltd. and Home James Ltd. overlapped, resulting in a 6-month period where I focused solely on my role at Home James Ltd., as detailed above.

Remote Online Working

- Managed a diverse range of clients, providing personalised remote online support. Developed strong customer service and technical assistance skills through this personalised approach.- Guided users in maximising their online presence and earnings through effective use of social media, blogging, advertising, and selling products.- Moderated ads and listings to ensure compliance with platform policies and standards.

Jersey

- Worked multiple temping positions performing data entry, record updates, and physical archive reorganisation.- Maintained high accuracy and attention to detail, ensuring confidentiality and data protection.- Demonstrated initiative and independent working skills to successfully meet strict deadlines and eliminate backlogs ahead of time.

Bsc (Hons) In Digital Technologies, Computing

Pearson Level 5 Higher National Diploma (Hnd) In Computing, Computing

Pearson Level 4 Higher National Certificate (Hnc) In Computing, Computing

Agilepm Foundation & Practitioner, Project Management

Prince2 Foundation & Practitioner, Project Management

Ncfe Level 2 Certificate In Creating A Business Start-Up, Business

Pearson Btec Level 3 National Extended Diploma In Information Technology, Information Technology, Mmp

Cambridge Igcse First Language English, Creative Writing, 4 (C)

Fundamentals Of Digital Leadership, Digital

Gnvq Intermediate Ict, Information Technology, Merit

Cisco Systems Certificate - It Essentials 1: Pc Hardware & Software, Information Technology

Gcses

9 GCSEs (5 at grade C, including: Science & Maths)