Hardy Clervil Email & Phone Number

New York, New York, US

• Led and managed the overhaul of the recruiting website's top navigation, including a conversion to React, enhancing user experience and improving navigation efficiency.
• Devised full-stack enhancements for reporting and dashboard features, including a live widget editing preview.
• Designed a custom backend Zendesk service in Rails to streamline internal customer support integrations.
• Provided production support to the customer support team by identifying and troubleshooting bugs and issues for resolution.
• Implemented automated testing in the internal React library to streamline and maintain WCAG compliance across all components.

New York, New York, US

• Vetted and analyzed ReactJS libraries and tools to enhance our internal library, facilitating the creation of new components and component foundations.
• Supported, maintained, and developed front-end enhancements for the internal customer data management system.
• Developed numerous React components for the internal library, including a complete suite of modals, built from scratch.

New York, New York, US

• Maintained and reduced technical debt by updating and managing development packages in ongoing projects.
• Contributed prompt support to internal stakeholders, including engineers, ensuring access to necessary development tools and assistance.
• Provided bug fixes and minor changes to components in our internal React component library

New York, New York, US

• Directly assisted customers with nearly 2,000 customer support escalations, helping them resolve a wide range of technical issues
• Consulted with customers on effectively leveraging our developer API tools to create custom integrations
• Created an ad hoc Ruby script to interact with a third-party API integration, enabling efficient bulk actions.

• Delivered comprehensive customer support to all Simplifeye application users, ensuring a positive and efficient user experience.
• Installed Simplifeye proprietary software on Windows Server computers and facilitated technical onboarding of the iOS and web applications.

Mountain View, California, US

• Managed customer support team of a client base with over 1 million users
• Created and wrote public knowledge base from ground up for technical instruction for Android, iOS, and web consumers
• Reproduced and wrote detailed documentation of bugs for development team

Brooklyn, NY, US

• Provided high quality and specialized customer service to teachers, students parents using the Amplify System (via phone, e-mail and message board)
• Trained teachers, IT staff and school administration in the use of the Amplify Tablet, Android &​#13; Operating System, as well as Google Apps for Education