• Prepare warehouse inventory for new vehicle launches, future demands based on actual vehicle sales and special promotions.• Promote and negotiate accessories and bulk orders with dealership management.• Monitor and handle distributors and dealerships obsolescence.• Evaluate and monitor the operations of the dealer, with the purpose of complying with the manufacturer and increase retail parts sales. Evaluate distributor parts inventory to monito new trends and new sales. • Work with our Service Department to create owner clinics to improve dealer performance while increasing customer satisfaction and sales.• Regular visits with dealership management team for Key Performance Indicators compliance.• Provide support in marketing campaigns, promotions of parts and service to boost sales.• Work together with the Parts and Services Departments to develop management goals • Create, launch and support new programs for increased parts sales on the dealership network.• Monitor part orders in order to aid in customer satisfaction at the retail level.• Assist dealerships with customer satisfaction via direct involvement.• Provide assistance and training to the employees of the dealership, as required and monitor the quality of the procedures implemented.

•Launched a successful Port Operations Program of vehicle accessory installation while developing the retail channel sales thru the dealership network for Nissan and Kia vehicles while introducing an accessory retail sales channel for the dealer network with OEM and Local products.• Created and launched a retail accessories program.• Manage and coordinate accessories for over 30K units yearly. • Calculated production, delivery and installation costs to provide customers with accurate quotes. • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.• Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements. • Created and implemented store displays, promoting sales and growth. • Identify, analyze and launch new product lines for use at Port Operations and also generate more sales for vehicles already sold at the dealership network• Managed to decrease waste and maximize profit crating new lines of opportunity for current operations.• Create special promotions, flyers, web and training for the sales force.

• Responsible for being the primary contact between Kia Motors, Kia Motors Puerto Rico and its dealership body. • Provide analysis for products, pricing adapted to our local market needs. Analyzes sales by segment, identifies trends in industry and add to our product lineup as necessary. • Identify products positioning strategies of the major competitors. Provide management with opportunities to maximize sales while gaining market share for each product line and the overall Brand. • Develop and maintain pricing structures by each product line and sales channels (retail and wholesale). Prepares product sales training, and books for the sales force while providing sales closing techniques in order that our salesforce overcome obstacles and close sales. • Develop recommendations to create maintain current products lines and research markets information acquired from the dealer's sales force and dealership body.• Work in conjunction with the Sales Department creating the necessary strategies to help the Kia vehicles locally to grow between 200% to 300% year over year for the following 2 years becoming the second bestselling brand behind Toyota.

Responsible for effectively marketing cars, trucks, parts and services, and for maximizing vehicle owner satisfaction and loyalty. Act as marketing, sales and business consultant, bringing company resources and training to help a group of Ford dealers.• Create business case and tools for dealership database activation. Obtained a 27% increase in overall activation.• Present, sell, and launch programs designed to increase retail business and customer satisfaction at dealerships; consistently exceeded program sales goal by 23% - 44%• Account management of 12-22 dealers in a defined territory• Accountable for overall sales goals in excess of $10,000,000• Sell parts and accessories to dealers; consistently exceeded retail sales goal 10% - 40%• Maintain goodwill spending budget of $300,000+; review dealer requests to financially assist customers beyond vehicle warranty based on resolution guidelines• Increased customer service satisfaction from 65% to 67%, based on JD Powers service surveys and studies

Act as liaison between company, dealers and customers. Provide vital information that leads to greater customer satisfaction and market strength. • Create/approve dealership printed (service/maintenance) advertising• Conduct launch meetings at dealership level for market, regional and national contest and incentives• Maintain and improve on market customer viewpoint (customer satisfaction) score• Assist dealerships in acquiring customer satisfaction goals• Balance dealership, customer satisfaction and goodwill towards the company’s products and services for long term profitability• Assist field and company on sales goals of vehicles and services• Produced successful launch of new accessories for New body Style F-150 (2004 MY)

Company-paid training program for a broad view of Ford Marketing, Sales, & Service. • Create and manage contest and incentives that assisted the region in obtaining its short and long term goals• Acquire structure, training and leadership enabling promotion into specialist, supervisory and management positions• Assist in the day to day operations of the region• Help with the creation of the Regional Market Business plan• Represent the company in legal- arbitration situations• Learn the day to day operations of a dealership’s business model• Created 2003 Lincoln Complimentary Maintenance Plan customer retention – profit – loss analysis tool for Chicago Region Prepaid Maintenance Sales Increase• Assisted region in launch of “Daily Parts Advantage” inventory control program