Serves as the Management Analyst for Dental Health Command Europe (DHCE) requiring proficiency in multiple data systems to ensure decision-making capabilities are based on objective dataContinuously developing, maintaining, monitoring, and directing the regional data quality program to ensure identification of plans and activities with regard to deficiencies and/or deviations through standardizing data sharing processes and data analysisConducts monthly data pulls from a variety of systemsProvide briefings to DHCE and DENTAC leadershipResponsible for leading moderately complex DHCE Lean Six Sigma Green Belt projectsOversees assigned inspections for subordinate organizationsServes as the alternate ATAAPS certifier for DHCEServe as the alternate Defense Travel Administrator for DHCE

Maintained oversight and execution of command resources (travel, training, supplies, MIPRs, payroll, etc.) to ensure proper use of funding and accountability.- Provided a monthly execution/reimbursable report- Managed a budget of over $590,000 for the DLA E/A region, including travel, Transportation of Things, contracts, and suppliesServed as the training coordinator for the DLA E/A Regional Command HQ and collaborates with other region training POCs to ensure all personnel are in compliance with requirementsParticipated in the Command and Control (C2) realignment of the DLA Europe and Africa Business Management office (DLA E/A BMO)- Determined current duties of the personnel within the DLA E/A BMO- Suggested appropriate reallocation of duties due to downsizing and disbandment of the DLA E/A BMO to the BMO ChiefTimekeeper for the DLA E/AMIPR and agreements manager for DLA E/A HQServed as the lead Defense Travel Administrator for DLA E/AServed as the Government Purchase Card Billing Official (GPC B/O) and Government Travel Charge Card (GTCC) Program Manager for DLA E/AManaged the in- and out-processing requirements for the DLA E/A Regional CommandManaged the Task Management Tool systemManaged the Monthly Personnel Laydown process where information was gathered from each Major Subordinate Command within the DLA E/A AOR to determine how many civilian positions are allotted compared to how many are actually on handCreated, updated, and maintained DLA E/A HQ policy letters and command directives for the region to include the Business Management Office SOPMember of the DLA J3 Workforce council as the DLA E/A representativeDesignated as a member of the Civilian Expeditionary Workforce

As a member of the Defense Logistics Agency Europe and Africa Business Management Office team, by supporting the Joint Logistics Operations Center and their mission, I supported the analysis of war fighter logistics requirements- Assisted with the current C2 realignment project due for review in mid-January 2018- Participated as a Personnel Accountability Work Group member representing DLA E/A working with other MSC leaders worldwide in the creation of DLA OPORT 18-01 - Accountability and Communications (released 7 December 2017) as directed by the DLA Director from August to December 2017- Led the Commander's Dashboard Work Group comprised of representatives from each MSC in the DLA E/A region creating the design and content of the Regional Commander's SharePoint page. This required analytical and evaluative work to develop and execute the various phases of operating programs- Worked with the HQ J3/J6 in the design of eWorkplace "Commander's Dashboard." Currently, the site is created and determining who the POC is for the design phase to match the Regional Commander's design- Served as the Defense Travel Administrator for travel authorizations and voucher approval and as the alternate Government Purchase Card Billing Official and Government Travel Card Program manager- Served as the liaison between DLA E/A and the DLA HQ PAO's Supervisor of Video Production in setting up the visit to include determining Points of Contact for travel throughout Poland and Germany, transportation, and lodging- Worked with the DLA HQ PAO's Supervisor of Video Production to post the various videos and images to both the Facebook and homepage of DLA E/A, ensuring the mission of DLA is disseminated with a wide audience- Managed and updated the DLA E/A homepage and Facebook page, which had a 35.4% increase in "Likes" since August 2017- Managed the Task Management Tool system

- Assessed the effectiveness of I Corps' Communication Strategy in achieving Corps Campaign Plan objectives by examining the Corps’ ability to synchronize senior leader engagements across JBLM through the collection and analysis of qualitative and quantitative data from multiple data sources. This involved performing management practices, procedures, theories, and principles to conduct the study and devise solutions to enhance organizational and operational economy, efficiency, and effectiveness- Interpreted the results of the data analysis and preparing reports and analysis products to present to higher command before providing recommendations for improvement(s) or removal of future engagements- Assessed the effectiveness of the Corps' individual communications plans (Community Relations, Command Information, Health of the Force, Pacific Pathways, and Pacific Engagement) in support of I Corps' Communications Strategy through the collection and analysis of qualitative and quantitative data from multiple data sources- Coordinated, developed, and maintained logistical, contingency, and strategic plans for the effective operation and successful execution of I Corps' Communication Strategy in achieving the Corps' Campaign Plan- Developed and monitored strategic plan program goals, approaches, strategy, and implementation- Planned and conducted projects and studies to evaluate and recommend improvement in effectiveness and efficiency of work operations- Performed analytical and evaluative work to develop and execute phases of operating programs*Led the process to assess and improve CG’s and other Senior Leader’s engagement processes through root cause analysis, standardizing trackers, briefs, and worksheets leading to the establishment of overall guidance and policy, coordinating and instructing others, and working with various levels of command and management to ensure program compliance with higher-level regulations and requirements

Project lead for the 2016 ACES Triennial Needs Assessment requiring gathering, reviewing, verifying, and consolidating information and statistical data; conducting studies to identify, analyze, and recommend solutions to problems in work processes; using qualitative and quantitative analytical techniques to assess issues related to complex management processes, system and mission support programs; analyzing data from a variety of sources to develop trends, patterns, and studies; creating reports from multiple data sources; verifying data for accuracy; independently preparing preliminary and finished reports and presenting reports and documents to varying levels of leadership across the organization.Conducted audience research and developed outreach strategies and tactics to determine the Career Skills Program campaign effectiveness.Served as the representative for the Career Skills Program arranging for and conducted program briefings for transitioning SM and their leadership, coordinated program graduations. Developed and implemented communication strategies and marketing materials to communicate agency programs to media, user groups, and the public.Accomplishments:*Developed and implemented marketing strategy identifying marketing reach resulting in reduction in unemployment compensation draw from JBLM by over $5 million in 11 months.*Approval authority since 29 Dec 2015 for SM GoArmyEd account activation, course enrollment override requests, and change of degree plan or school with 97.9% of over 2,500 cases closed before due date.*Provided consultation for Career Skills Program marketing including how to communicate technical and non-technical written information to diverse audiences in a clear and understandable manner.*Conducted labor analyses and monitored client flow to identify impact of appointment system (reduction of 25.9% in client wait time in three months). Also resulted in a reduction in ICE complaints regarding wait time.

Recommended and implemented ways in which information flow may be improved intra-, inter-, and extra-organizationally by aligning communication strategies and information flow among the divisions for internal and external audiences via work group participation, communication resource analyses, and data analyses through data collection, marketing, and implementation of new communication media.Composed final documents covering complex information including policies, training material, conference materials, management reports, and standard operating procedures and provided to management.Applied mass communication and public relations principles to agency activities and operations.Planned, researched, and coordinated public affair communications. Produced written and visual materials using various methods to communicate with the public and media. Directed the marketing and planning of upcoming events.Developed operating guidance recommending revisions to enhance organizational performance and overall program effectiveness by creating strategic communication plans for the 5 divisions and their associated programs within the DHR.Accomplishments:*Developed and provided an aggressive and highly successful marketing campaign with a one-week suspense for an annual event with nation-wide participation reaching over 1,000 senior military and community leaders, around 1,800 transitioning Service Members, 2,500 job-seekers, and resulted in more than 220 job offers extended.*Created DHR-approved Strategic Communications and Marketing Plan for ACES education programs, including the Career Skills Program (CSP).*Evaluated programs against established goals and objectives by providing feedback, coordinating, and assisting directors and senior management on application of communication marketing principles and concepts and resolution of problems associated with communication and marketing strategies.

I earned my Ph.D. at the Edward R. Murrow College of Communication at Washington State University.

Developed, designed, and implemented new website and blog. Redesigned social media pages/services to include Twitter and Facebook. Designed and implemented new structure for email newsletters to student parents and families. Provided direction in the creation of materials published for distribution to new students and parents.Provided recommendations after large group interviews for Orientation Counselors for mandatory incoming student programs.Provided guidance to new students with registering for and attending orientation along with completing required forms and directing them to the proper location and/or person as needed.Created and maintained contacts throughout the University to disseminate information to parents and families.Achievements:*Developed, designed and implemented the new website and blog for the Office of New Student Programs, including content, to reach a new target audience.*Redesigned social media pages/services to include Twitter and Facebook.*Designed and implemented new structure for email newsletters to student parents and families, reaching over 1,500 previously untouched audience members

General duties:- Provided students with subject-matter specific curriculum through face-to-face, on-line, and blended learning approaches- Frequent review of lesson plans ensuring relevant course material and to determine training effectiveness, efficiency, and material implementation- Worked with students to improve performance through alternative methods of teaching/learning- Assessed available training resources and selected the most appropriate for meeting the teaching objective(s) and enrich student learning experiences while staying up-to-date on current technologiesInstructor (Fall 2008 to Spring 2012) and Course Tester (Spring 2012) Public Speaking- Evaluated revised curriculum and course methodology: suggested changes to course supervisor- Developed appropriate assessment tools based on target audience evaluation- Developed lesson plans for future instructor use- Provided training and guidance to new instructors on foundation courses including the use of training aids (i.e., handouts, PowerPoint slides, YouTube video selection, and other media), handling of disruptive behavior/classroom management, and how to use student assessment tools- Instructed and evaluated students on communication speech theories and concepts, presentation styles, speech styles, and techniques via in-person and computer-mediated communication technologyNew Communication Technologies- Instructed and evaluated students on fundamental concepts and theories on New Communication Technologies- Instructed and evaluated students on website design through DreamWeaverOrganizational Communication- Instructed and evaluated students on fundamental theories and concepts on Organizational Communication- Contacted and scheduled guest lecturersBroadcasting Seminar- Scheduled guest lecturers- Edited information to be presented by primary instructor- Ensured distance learning facilities were prepared for lectures including coordination of remote access with overseas locations

- Created and maintained incoming student files- Advised students on application for benefits- Assisted students with financial aid issues- Coordinated memorial services for Memorial Day and those killed overseas who were from WSU- Liaison between Muskogee (VA Education Headquarters) and students for negotiation of benefits- Used database or spreadsheet software to enter, revise, sort and/or calculate standard reports- Typed correspondence, reports or similar materials from handwritten or electronic drafts using automated systems- Maintained file system enabling quick and efficient retrieval of information- Recommended project and staff assignment based on knowledge of workload, standard operating procedures, and unwritten policies, precedents, practices, and priorities- Maintained daily and long range calendar of management officials, established priorities, scheduled meetings and appointments- Scheduled, coordinated and/or deconflicted visits, meetings, briefings, conferences, and other events to include time, location, notification of participants, agenda, security requirements, etc.- Anticipated the needs of management for materials required to prepare for or use at special events (i.e. conferences) and obtained the necessary materials from staff and/or external agencies- Received and screened phone calls and visitors and took action, within establish policy, without referring to management, as needed- Received and screened visitors and phone calls based on the nature of request and referred to the appropriate staff- Reviewed and processed incoming correspondence to identify items which needed to be brought to the attention of the supervisor or referred to the appropriate staff- Dealt with classified materials and/or matters of confidentiality and sensitivity- Anticipated, researched, and added necessary background information to correspondence requiring a manager's attention

- Obtained Secret Level Clearance- Managed more than 500 lesson plans’ worth of associated Program of Instruction (POI) materials for the U.S. Army’s Unmanned Aircraft Systems (UAS) Training Center- Developed and revised course outlines, lesson plans, and test material- Conducted quality control and database uploads to ensure 100% Training and Doctrine Command (TRADOC) compliance- Assistant instructor for tactical identification training- Lead UAS Operator trainer and led a team of five Soldiers- Maintained all student files (over 600 students)- Trained in operation of military vehicles including 5-ton fuel tankers and Humvees- Trained and supervised Junior Enlisted cadre