Heriberto C. Email & Phone Number

Provide end user support daily Document/update ZenDesk requests Provide support using remote tools Provide support when needed to cloud admin teams when collaborating on project/tasks Monitor help desk queue throughout shift Escalate ticket requests accordingly through the day Wipe, remove devices from inTune, ready devices (MACS,PC) for re deployment.

New York City Metropolitan Area

NYRR: IT Help Desk team Provide end user support dailyDocument/update ZenDesk requests Provide support using remote tools Provide support when needed to cloud admin teams when collaborating on project/tasksMonitor help desk queue throughout shift Escalate ticket requests accordingly through the dayWipe, remove devices from inTune, ready devices (MACS,PC).

Queens, New York, United States

Check staff laptops and student Chromebooks to ensure best performance for useEnsure inventory is up to dateAssist instructors with any technology related issueMonitor ticket request and track resolution process Ensure all network printers are functioning correctly and order supplies as needed, contact support for troubleshooting where required or schedule.

Queens, New York, United States

Support the daily needs of technology maintenance, coordination, and usage, primarily by students seeking to access and participate in virtual learningAssist teachers and administrators with remote and onsite technology needs primarily with the following: Chromebooks, iPads, laptops, and document camerasAssist teachers and students with technology program.

New York City Metropolitan Area

Supervise and manage the work processes or procedures of team members Coach, monitor, and develop team members for improved performance Provide supervision and work direction for security officers Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary.

Greater New York City Area

Social media company- Northeast HQ.Exude customer service at all times.Submit detailed patrol log entries.Patrol of interior office spaces, and log patrol details using Microsoft Surface Pro device.Acces control- Ensure double verification guidelines are followed. Assist in access control of building personnel, contractors, vendors when registering for.

Bronx-PSAC II-911 Telecommunications Building

Community Coordinator position for the Administrative line of service/ DCAS Police Unit. Community Coordinators are responsible for, but not limited to, the following: Managed and completed schedule work orders when required for over 40 city security aide staff membersDirectly managed 13 city security aide staff members, overseeing each employee time.

Bronx

City Security Aide position the Administration line of service/ DCAS Police Unit. City Security Aide under supervision are responsible for, but not limited to, the following:Conduct routine inspection tours throughout DCAS facilities as well as examine all doors, windows, gates and parking zonesObserving suspicious activity such as: hazards that can.

Bronx-PSAC II- 911 Telecommunications Building

PSAC 2 - BRONX 911 CALL CENTER/EMERGENCY RESPONCE CENTERSupervise security officersPlan and assign work assignments Appraise work performance, provide guidance when neededAddress complaints and resolve issues Provide hiring and termination recommendationsConduct post assignment inspections throughout shiftEnsure that all post orders are being followed.

Greater New York City Area

Schedule and monitor the attendance of over 500 security personnel including Fire Safety Directors, Fire Guards, and Executive Protection Specialist Produce time and attendance reports, as well as, complete daily activity reports Prepare daily work schedules, conduct phone site checks Use security system to monitor access activities in multiple.

Greater New York City Area

Maintained surveillance of store activity Greeted customers as they entered the store; assisted customers with any questions aboutmerchandise Reset and tested magnetic alarms on all floors of the store; kept a log of magneticalarm activities Assisted store L.P. detectives apprehending a shoplifter Escorted cash wrap managers during their collection rounds.

Bachelor Of Science - Bs, Information Technology

System, Networking, And Lan/Wan Management/Manager

Computer And Information Sciences And Support Services

High School Equivalency