Heriberto C. Email & Phone Number

Provide end user support daily Document/update ZenDesk requests Provide support using remote tools Provide support when needed to cloud admin teams when collaborating on project/tasks Monitor help desk queue throughout shift Escalate ticket requests accordingly through the day Wipe, remove devices from inTune, ready devices (MACS,PC) for re deployment Document inventory changes Provide weekly updates during teams meetings Provide IT orientations for new hires Support AV equipment at a separate location Provides support during race day events Make changes to user accounts depending on ticket request, approvals, using cloud services Coordinate shipment and return of IT equipment

New York City Metropolitan Area

NYRR: IT Help Desk team Provide end user support dailyDocument/update ZenDesk requests Provide support using remote tools Provide support when needed to cloud admin teams when collaborating on project/tasksMonitor help desk queue throughout shift Escalate ticket requests accordingly through the dayWipe, remove devices from inTune, ready devices (MACS,PC) for re deployment Document inventory changes Provide weekly updates during teams meetings Provide IT orientations for new hires Support AV equipment at a separate location Provide support during outdoor events Make changes to user accounts depending on ticket request, approvals, using cloud servicesCoordinate shipment and return of IT equipment

Queens, New York, United States

Check staff laptops and student Chromebooks to ensure best performance for useEnsure inventory is up to dateAssist instructors with any technology related issueMonitor ticket request and track resolution process Ensure all network printers are functioning correctly and order supplies as needed, contact support for troubleshooting where required or schedule maintenance.Assist staff with DOE systems and assist with reports where requiredCoordinate campus Aid tasks when assigned to a technology project Maintain an up-to-date inventory of all IT’s equipment and RMA devices.Assist will all new hardware setups and school opening procedures where needed Assist technology vendors when required Check network services throughout the campus for any signal issues, using IT toolsTroubleshoot basic hardware/software issues for Windows 10, MAC, ChromebookAssist students with device set up, and troubleshoot related issues on their devicesAssist with technology related projects and collaborate with the different departments to achieve goalsEnsure technology used in the school is operational including audio/visual equipmentAssist families with technical support requests

Queens, New York, United States

Support the daily needs of technology maintenance, coordination, and usage, primarily by students seeking to access and participate in virtual learningAssist teachers and administrators with remote and onsite technology needs primarily with the following: Chromebooks, iPads, laptops, and document camerasAssist teachers and students with technology program needs primarily with the following: Zoom, Google Classroom, Google Suite, iReady, Jupiter, Illuminate, aNet, Whetstone, Clever, Kami, among othersWork in partnership with external and contracted technology supports (onsite and offsite technology vendors, internet providers, etc.)Assist in maintaining technology supplies and implement distributed systems.Create technology solutions that streamline activities, functions and optimize usage of resourcesTroubleshoot and solve daily technology support requestsAssist in other technology support/coordination duties as needed

New York City Metropolitan Area

Supervise and manage the work processes or procedures of team members Coach, monitor, and develop team members for improved performance Provide supervision and work direction for security officers Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations

Greater New York City Area

Social media company- Northeast HQ.Exude customer service at all times.Submit detailed patrol log entries.Patrol of interior office spaces, and log patrol details using Microsoft Surface Pro device.Acces control- Ensure double verification guidelines are followed. Assist in access control of building personnel, contractors, vendors when registering for temporary badges. Maintain a clean and organized reception work area. Monitor multiple cctv and virtual security intercom communications. Communicate with GSOC where required.Access control and registering guests according to company guidelines, using appropriate software programs to verify vistiors or guests.

Bronx-Psac Ii-911 Telecommunications Building

Community Coordinator position for the Administrative line of service/ DCAS Police Unit. Community Coordinators are responsible for, but not limited to, the following: Managed and completed schedule work orders when required for over 40 city security aide staff membersDirectly managed 13 city security aide staff members, overseeing each employee time punches, schedule changes, mutual swap, vacation, time off requests.Appraised work performance; provided guidance where required.Addressed any complaints and resolve issues by prioritizing importance and the impact of day to day operations. Provided hiring and termination recommendations when required.Generated counseling forms, kept a detailed log of each employee time and attendance (used when generating time/attendance disciplinary forms).Conducted daily start of tour roll call.Trained and evaluated city security aides.

Bronx

City Security Aide position the Administration line of service/ DCAS Police Unit. City Security Aide under supervision are responsible for, but not limited to, the following:Conduct routine inspection tours throughout DCAS facilities as well as examine all doors, windows, gates and parking zonesObserving suspicious activity such as: hazards that can potentially cause fires, or illegal entry, facility problems or anything which might pose a threat to the facility or loss of damage to property or personsDuring patrol, address any loitering, prevent trespassing, remain alert for any violations of law or building rules and regulations while maintaining orderKeep the peace and prevent criminal activityKeep a clean work area, keep it neat and serviceable, answer telephones and door bells In emergencies operate elevators; conduct immediate notification to senior staff on all incidents occurring that would impact the security and safety of DCAS facilitiesPrepare incident reports, maintain building activity logbook, sign-in sheets, and duty memo bookSecure and safeguard lost and found property turned over for safeguardingProvide information to visitors, and conduct checks of identification and badges on persons entering the facility to ensure compliance with current policies. City Security Aides are also responsible for the operation of the magnetometer and x-ray machine to screen packages and visitors entering the facility, operate the card access system to issue access cards and passes, monitor the CCTV system and operate a motor vehicle when required.

Bronx-Psac Ii- 911 Telecommunications Building

PSAC 2 - BRONX 911 CALL CENTER/EMERGENCY RESPONCE CENTERSupervise security officersPlan and assign work assignments Appraise work performance, provide guidance when neededAddress complaints and resolve issues Provide hiring and termination recommendationsConduct post assignment inspections throughout shiftEnsure that all post orders are being followed; Ensure all patrol guards are completing their rounds, and that all reports are completed with efficiencyMeet with the client and client representatives when scheduled or as required to provide details concerning all security matters and offer insurance that all security requirements are being metComplete end of day reports that are submitted via email to account managerConstantly communicate with supervisory team members

Greater New York City Area

Schedule and monitor the attendance of over 500 security personnel including Fire Safety Directors, Fire Guards, and Executive Protection Specialist Produce time and attendance reports, as well as, complete daily activity reports Prepare daily work schedules, conduct phone site checks Use security system to monitor access activities in multiple locationsUse security CCTV security program to monitor security officers at sites, as well as other activitiesAssist security officers with locating a site, guiding them to their assigned locationsEnsure any open posts are properly covered with an officer that meets the requirements of the client

Greater New York City Area

Maintained surveillance of store activity Greeted customers as they entered the store; assisted customers with any questions aboutmerchandise Reset and tested magnetic alarms on all floors of the store; kept a log of magneticalarm activities Assisted store L.P. detectives apprehending a shoplifter Escorted cash wrap managers during their collection rounds from floor to floor Communicate throughout shift with base through 2-way radio or cash register store phone

Bachelor Of Science - Bs, Information Technology

System, Networking, And Lan/Wan Management/Manager

Computer And Information Sciences And Support Services

High School Equivalency