John M.

John M. Email and Phone Number

Principal | Customer Relationship Management, Analytics, Segmentation, Execution @ Sandler Partners
John M.'s Location
Las Vegas, Nevada, United States, United States
About John M.

As a dedicated professional at Faultline Technologies, I specialize in helping clients optimize their telephony and data expenses, craft exceptional customer experiences, and devise innovative and efficient contact centers with a focus on complex strategies and excellence in compliance.With over three decades of invaluable experience spanning both technical and business domains, my remarkable track record speaks to my ability to consistently deliver exceptional results in dynamic and highly regulated environments.My expertise extends to leading large-scale global programs, managing teams, and driving strategic initiatives. My strengths lie in my robust analytical capabilities, effective communication skills, and adeptness at solving complex problems. Moreover, I possess a profound understanding of the latest industry technologies and trends, including cloud computing, artificial intelligence, and data analytics.My mission is to empower clients to reach their objectives, optimize their performance, and navigate risks while maintaining compliance. I derive immense satisfaction from my work, and I am always eager to embrace fresh opportunities and tackle new challenges. Let's collaborate to elevate your organization's success.

John M.'s Current Company Details
Sandler Partners

Sandler Partners

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Principal | Customer Relationship Management, Analytics, Segmentation, Execution
John M. Work Experience Details
  • Faultline Technologies Llc
    Principal
    Faultline Technologies Llc Mar 2018 - Present
  • Sandler Partners
    Regional Vice President
    Sandler Partners Mar 2018 - Present
    Redondo Beach, California, Us
    Helping clients reduce Telephony and Data OpEx/CapEx, build best in class customer experiences and innovative, efficient contact centers.
  • Fifth Third Bank
    Svp Of Servicing & Contact Management
    Fifth Third Bank Sep 2020 - Sep 2022
    Cincinnati, Ohio, Us
  • Stixis Technologies
    Chief Operating Officer
    Stixis Technologies Mar 2018 - Jan 2019
    Irving, Texas, Us
    Provide leadership and coordination for the company’s business operations, information systems, and customer satisfaction.
  • Barclaycard
    Director (Svp) Wfm/Contact Management And Site Operations
    Barclaycard Oct 2014 - Mar 2018
    London, Gb
    Director / Head of U.S. WFMi, Ops QA & Learning, Interim Site Director
  • Hsbc
    Vp Global Risk
    Hsbc Mar 2010 - Sep 2014
    Manage personnel and functions within the America's region including; process improvement, workflow re-engineering, operational risk management, application development, business analysis, research and development, and systems integration.
  • One Nevada Credit Union
    Director Information Technology
    One Nevada Credit Union May 2008 - Mar 2010
    Las Vegas, Nevada, Us
    The Assistant Vice President of Development & Electronic Delivery leads, plans, develops, implements, enhances and maintains all e-Services and development activity for Nevada Federal Credit Union, including all electronic delivery channels to members. These delivery systems include ATMs, Audio Response, Internal web sites, Intranet Site, e-Branch, e-Mail and Home Banking.
  • Hsbc Mortgage Services
    Vp
    Hsbc Mortgage Services Jun 2004 - May 2008
    Vice President / Director of Contact Solutions
  • Webprint
    Director Of Professional Services
    Webprint May 2001 - Mar 2003
  • Impresse Corporation
    Senior Engineering Project Manager
    Impresse Corporation Oct 1998 - May 2001
  • Adobe Systems
    Member Of Technical Staff
    Adobe Systems Jun 1992 - Oct 1998
    San Jose, Ca, Us
  • Kaga Electronics (Usa) Inc
    Product Support Engineer
    Kaga Electronics (Usa) Inc Jun 1988 - Jun 1992

John M. Skills

Leadership It Strategy Information Technology Banking Requirements Analysis Sdlc Executive Management Credit Cards Portfolio Management Business Process Re Engineering Business Development Business Analysis Relationship Management Financial Risk Credit Risk Vendor Management Team Management Finance Process Improvement Agile Methodologies Strategic Planning Strategy Financial Services Professional Services Risk Management Program Management Cross Functional Team Leadership Credit Change Management Business Requirements Disaster Recovery Enterprise Software Business Intelligence Operational Risk Financial Analysis Business Process Improvement Governance Requirements Gathering Business Strategy Management Project Management Outsourcing Software Development Analytics Call Centers Integration Crm It Management Analysis Databases

John M. Education Details

  • Institute For Business And Technology
    Institute For Business And Technology
    Electrical/Electronics Drafting And Electrical/Electronics Cad/Cadd

Frequently Asked Questions about John M.

What company does John M. work for?

John M. works for Sandler Partners

What is John M.'s role at the current company?

John M.'s current role is Principal | Customer Relationship Management, Analytics, Segmentation, Execution.

What schools did John M. attend?

John M. attended Institute For Business And Technology.

What skills is John M. known for?

John M. has skills like Leadership, It Strategy, Information Technology, Banking, Requirements Analysis, Sdlc, Executive Management, Credit Cards, Portfolio Management, Business Process Re Engineering, Business Development, Business Analysis.

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