John M. Email and Phone Number
As a dedicated professional at Faultline Technologies, I specialize in helping clients optimize their telephony and data expenses, craft exceptional customer experiences, and devise innovative and efficient contact centers with a focus on complex strategies and excellence in compliance.With over three decades of invaluable experience spanning both technical and business domains, my remarkable track record speaks to my ability to consistently deliver exceptional results in dynamic and highly regulated environments.My expertise extends to leading large-scale global programs, managing teams, and driving strategic initiatives. My strengths lie in my robust analytical capabilities, effective communication skills, and adeptness at solving complex problems. Moreover, I possess a profound understanding of the latest industry technologies and trends, including cloud computing, artificial intelligence, and data analytics.My mission is to empower clients to reach their objectives, optimize their performance, and navigate risks while maintaining compliance. I derive immense satisfaction from my work, and I am always eager to embrace fresh opportunities and tackle new challenges. Let's collaborate to elevate your organization's success.
Sandler Partners
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PrincipalFaultline Technologies Llc Mar 2018 - Present
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Regional Vice PresidentSandler Partners Mar 2018 - PresentRedondo Beach, California, UsHelping clients reduce Telephony and Data OpEx/CapEx, build best in class customer experiences and innovative, efficient contact centers. -
Svp Of Servicing & Contact ManagementFifth Third Bank Sep 2020 - Sep 2022Cincinnati, Ohio, Us -
Chief Operating OfficerStixis Technologies Mar 2018 - Jan 2019Irving, Texas, UsProvide leadership and coordination for the company’s business operations, information systems, and customer satisfaction. -
Director (Svp) Wfm/Contact Management And Site OperationsBarclaycard Oct 2014 - Mar 2018London, GbDirector / Head of U.S. WFMi, Ops QA & Learning, Interim Site Director -
Vp Global RiskHsbc Mar 2010 - Sep 2014Manage personnel and functions within the America's region including; process improvement, workflow re-engineering, operational risk management, application development, business analysis, research and development, and systems integration.
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Director Information TechnologyOne Nevada Credit Union May 2008 - Mar 2010Las Vegas, Nevada, UsThe Assistant Vice President of Development & Electronic Delivery leads, plans, develops, implements, enhances and maintains all e-Services and development activity for Nevada Federal Credit Union, including all electronic delivery channels to members. These delivery systems include ATMs, Audio Response, Internal web sites, Intranet Site, e-Branch, e-Mail and Home Banking. -
VpHsbc Mortgage Services Jun 2004 - May 2008Vice President / Director of Contact Solutions
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Director Of Professional ServicesWebprint May 2001 - Mar 2003
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Senior Engineering Project ManagerImpresse Corporation Oct 1998 - May 2001
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Member Of Technical StaffAdobe Systems Jun 1992 - Oct 1998San Jose, Ca, Us -
Product Support EngineerKaga Electronics (Usa) Inc Jun 1988 - Jun 1992
John M. Skills
John M. Education Details
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Institute For Business And TechnologyElectrical/Electronics Drafting And Electrical/Electronics Cad/Cadd
Frequently Asked Questions about John M.
What company does John M. work for?
John M. works for Sandler Partners
What is John M.'s role at the current company?
John M.'s current role is Principal | Customer Relationship Management, Analytics, Segmentation, Execution.
What schools did John M. attend?
John M. attended Institute For Business And Technology.
What skills is John M. known for?
John M. has skills like Leadership, It Strategy, Information Technology, Banking, Requirements Analysis, Sdlc, Executive Management, Credit Cards, Portfolio Management, Business Process Re Engineering, Business Development, Business Analysis.
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