Heather Thomas

Heather Thomas Email and Phone Number

Implementation Manager @ American Express
Heather Thomas's Location
Ajax, Ontario, Canada, Canada
Heather Thomas's Contact Details

Heather Thomas work email

Heather Thomas personal email

n/a

Heather Thomas phone numbers

About Heather Thomas

A top performing Implementation Manager and Consulting professional with a high level of energy, and a history of exceeding all business objectives. Demonstrated strengths include: - Ability to maintain high level of confidence and professionalism in front of clients and internal partners; - Work independently in a fast-paced and stressful environment; - Excellent attention to detail with strong organizational and time management skills; - Enthusiastic with excellent communication skills, both written and verbal; - Successfully trained external accounts and peers on products and programs; - Ability to identify business / training requirement and map out best practices;- Deliver premium value to our customers during all engagements

Heather Thomas's Current Company Details
American Express

American Express

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Implementation Manager
Heather Thomas Work Experience Details
  • American Express
    Manager, Implementation Solutions, Global Corporate Payments
    American Express Aug 2009 - Present
    New York, Ny, Us
    Project manage, consult and lead end-to-end implementations of complex corporate card, B2B products and expense management system integrations for large and global clients. Partner closely with Account Development and Sales to design programs optimizing client growth/volume. Collaborate with internal business partners and client stakeholders to meet client requirements/expectations.Responsible for critical project tasks, including needs assessment, data analysis, problem solving/issue resolution and team leadership
    View
  • American Express
    Technology Enablement Consultant
    American Express Feb 2007 - Aug 2009
    New York, Ny, Us
    Partner with Corporate clients to implement automated expense management tool. This includes understanding their current environment, gather requirements, configure expense sites, assist with roll out, training.
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  • American Express
    Manager, Product & Client Support
    American Express Jan 2001 - Jan 2007
    New York, Ny, Us
    Manage a team of highly motivated individuals that support Corporate clients on AMEX technical/reporting products. Manage multiple projects from a support/testing/knowledge perspective
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  • American Express
    Customer Service Consultant
    American Express Aug 1990 - Dec 2000
    New York, Ny, Us
    Various positions held within Operations environment
    View

Heather Thomas Skills

Credit Cards Payments Customer Experience Requirements Analysis Vendor Management Business Analysis Project Management Process Improvement Re Engineering Analytics Change Management Expense Management Business Process Improvement Lotus Notes Sdlc Relationship Management Management Segmentation Banking Strategic Planning Call Centers Certified Project Manager Six Sigma Aml Data Analysis Business Development Forecasting Ms Project Information Technology Leadership Portfolio Management Project Planning Business Process Re Engineering Salesforce.com Training User Acceptance Testing Cards Call Center Erp Loyalty Programs Requirements Gathering Management Consulting Team Leadership Business Transformation Business Strategy Financial Services Program Management Strategic Partnerships Business Process Analysis

Heather Thomas Education Details

  • Schulich School Of Business
    Schulich School Of Business
    Management Development Program
  • Conestoga College
    Conestoga College
    Nursing

Frequently Asked Questions about Heather Thomas

What company does Heather Thomas work for?

Heather Thomas works for American Express

What is Heather Thomas's role at the current company?

Heather Thomas's current role is Implementation Manager.

What is Heather Thomas's email address?

Heather Thomas's email address is he****@****exp.com

What is Heather Thomas's direct phone number?

Heather Thomas's direct phone number is +164798*****

What schools did Heather Thomas attend?

Heather Thomas attended Schulich School Of Business, Conestoga College.

What are some of Heather Thomas's interests?

Heather Thomas has interest in Reading, Hot Yoga, Gardening.

What skills is Heather Thomas known for?

Heather Thomas has skills like Credit Cards, Payments, Customer Experience, Requirements Analysis, Vendor Management, Business Analysis, Project Management, Process Improvement, Re Engineering, Analytics, Change Management, Expense Management.

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