Henriette C. Von Schilling Email & Phone Number

Torrevieja

Registering incoming leads to telemarketing staff. Creating and updating products for the website and internal database. Community management. Support and Training of the internal CRM system/database.

Torrevieja

Customer service for Danish, English, and Icelandic clients who had bought properties on the Costa Blanca. Status reports of building progress, and following up on reported ‘snags’ after completion.Responded to incoming queries from online platforms, by telephone and email, and forwarding the required information requested. Booking of Viewing Trips with the respective sales agent for the country’s market.

La Zenia, Orihuela Costa

Customer service for Scandinavian and English clients who had bought properties on the Costa Blanca. Status reports of building progress, and informing of rental office services offered after completion, with regards to rental and/or Home Care.Informed potential clients/walk-ins of properties available for sale, and booked Viewing Trips with English speaking sales teams. Assisted as translator on Viewing Trips, if a Scandinavian client could not speak English.

La Fuente, Orihuela Costa

Contact with potential Scandinavian, English and Spanish owners and tenants interested in renting, explaining how the rental process worked, and issuing of rental contracts for both.

Torrevieja

Reservation of travel arrangements for Scandinavian clients in Spain and abroad. I also redesigned and mainted of the agency’s new website and Facebook Page.

Copenhagen Area, Denmark

Daily maintenance of the Science Museum's website and intranet, as well as design of subsites for the bi-annual Special Exhibitions. Managed and coordinated the Science Museum's social media platforms, eg. facebook, twitter. Collected information from relevant departments, in order to prepare and send out the weekly e-newsletters, and monthly school e-newsletters.Created backend users for the website's content management system (CMS), and was responsible for training of these users.

Copenhagen Area, Denmark

Reserved school class visits to the Science Museum, and add-ons such as class workshops. Issued and renewed year cards for schools and institutions. Registered and coordinated entries for various school competitions. Internal Windows Office Suite for Mac office support.

Copenhagen Area, Denmark

Assisted travel planners, with reporting of traveller names to airlines, hotels, local tour operators etc. Designed and issued travel documents, eg. programmes, with translated information about the relevant hotel, and tours, as well as “Practical Information” about the destination. Internal Windows Office Package office support.

Copenhagen Area, Denmark

Prepared and maintained client profiles, and reporting this information to the relevant airlines, hotels, local tour operaters etc. Internal Windows Office Package office support. Created a user manual, for use in the Group Dept., for the newly implemented reservations system, Transfer.

Midrand, South Africa

Jnr travel consultant responsible for domestic travel for both private and corporate clients, by booking flights, accommodation, and car hire. Office specialist in booking safaris, cruises, and package vacations on the Indian Ocean Islands.

Sandton, South Africa

Assisted the In-House Snr Consultant with corporate travel arrangements for Gillette SA, with checking flight availability, booking accommodation, car hire, travel insurance, and assisting with private travel arrangements.

Prince2 Foundation, Project Management

Public Speaking And Communication

Tefl, Teaching English As A Foreign Language

Cotac - Certificate Of Travel Agency Competency, Tourism And Customer Relations

- Specializing in Customer Relations - Distinction in Ticketing & Fares through South African Airways

Senior Certificate With Exemption