Lead server and network team to support managed services clients nationally, consult and work with clients to implement and improve their infrastructure. Monitor activities of team members to support client’s infrastructure systems including Clouad, Network and Servers.

Lead multiple teams including desktop, imaging lab and asset management, effectively guiding them to support more than twenty managed services clients. Oversee the execution of comprehensive troubleshooting functions to identify issues and repair desktops, printers, network systems, and servers. Conduct root-cause analyses of team processes to identify gaps and develop procedures to improve operations and Service Level Agreements (SLA) for clients. Collaborate with various businesses and vendors, including Dell, HP, and Lenovo to provide technical assistance and support for the clients.Key Achievements:- Increased SLA performance and improved knowledge sharing among team members by introducing streamlined processes and procedures and developing a great teamwork mindset. - Successfully oversaw various complex projects, including managing imaging lab with ability to process 100 devices daily while documenting multiple technical processes.- Implemented, managed and monitored several projects and ensured completion before the deadline in various locations within Northern Alberta.- Managed teams of fifteen-plus local and national technical resources including hiring, training, conducting performance reviews and providing technical mentorship.

Evaluated system data, determining requirements and gaps leading to issues, and designed solutions and developed tools to improve productivity and efficiency. Designed and developed an application to effectively monitor Microsoft Azure cloud storage use for clients. Oversaw various hardware and software assets, including internal hardware stock and providing support for iOS and Android devices.Key Achievements:- Spearheaded design and development of multiple applications and scripts, assisting Technical and Professional Services departments with identifying and resolving various issues.- Championed development and implementation of new processes and improved existing ones for multiple teams, improving and streamlining operation and performance.- Managed internal and clients’ assets including the processing of hardware requests, purchasing, managing stock for redeployment and surplus of devices.

Conducted extensive and detailed onsite hardware and software troubleshooting in order to provide superior break-fix support to the client. Used ITSM ticketing system to cultivate and manage requests, system records and documentation.Key Achievements:- Developed and facilitated comprehensive training to new technicians to ensure an elite team of employees capable of supporting any project.

Executed intricate documentation and reporting metrics for various projects, including developing schedules and Gantt charts using MS Project, VBA, and multimedia tools. Automated report creation and implementation of processes, generating a report builder tool to effectively create and monitor various project reports. Designed and built comprehensive Multimedia Signage for use with company’s public functions.

The first Iranian company active in installing facilities in Oil and Gas industry.Developed Software, Web applications and multimedia products.Initiated the plan and Assembled a Multimedia Signage and developed multilingual, interactive Signage software

- Successfully designed and developed more than 20 personal and business websites.- Designed and developed Multimedia and Catalogue CDs for medium and large businesses.- Utilized multimedia tools to design more than 30 Commercial and Promotional boards.

- Successfully completed the 2006 multimedia Commercial Catalogue CD project for the company- Developed gadgets and multiple dynamic pages for the existing website.

- Developed windows based applications using programming languages including C# and VB- Designed and developed SQL and XML databases.- Designed various web gadgets including interactive, dynamic picture galleries.

- Lectured and managed classes having between 5 and 16 students.- Prepared and presented topics related to Graphic Design including Corel Draw and Photoshop, Multimedia development using Adobe Flash and Action Script and Web Technologies.- Gained the title of best multimedia instructor between all the branches of the institute in 2005.

Developed multilingual, dynamic websites as part of different company projects