Harry Dunham Email & Phone Number

Fall River, Ma, Us

Marlborough, Massachusetts, Us

Fairfax, Va, Us

• Optimized and maintained the McAfee ePolicy Orchestrator (ePO) VMware OVF baseline image that was released quarterly to be deployed to fielded Army units.• Developed PowerShell scripts to automate ~40% of the manual steps to deploy and rename the McAfee ePolicy Orchestrator image.• Ensured that the McAfee ePO solution met STIG compliance requirements and that mitigations were in place for known vulnerabilities.• Worked with software development teams to tune McAfee ePolicy Orchestrator policies to prevent McAfee from breaking new features being added to the network.• Developed multiple GUI based PowerShell tools to improve end user experience and improve development/testing processes.• Performed Tenable.SC vulnerability scans to find and mitigate any open vulnerabilities in the network.• Performed analysis on the baseline system/network across a broad range of applications and operating systems to determine how to mitigate open STIG compliance items.• Enhanced an automated STIG compliance solution to close open items by updating PowerSTIG configurations and writing custom PowerShell Desired State Configuration script resources.• Built out representative test networks on the IA team's VMware ESXi sandbox servers so that the team can perform early testing of each quarter's release of VMware OVF images.• Mentored non-cybersecurity team members on security best practices and lead analysis of Defense Information Systems Agency Security Technical Installion Guide (DISA STIG) checklists.• Updated, merged, maintained, and peer reviewed code utilizing GIT and Microsoft’s Azure DevOps platform.• Participated on multiple cross-functional Agile feature development teams, working collaboratively towards a common goal.• Analyzed general/business requirements and converted them into system requirements.• Began the process to develop a Zero Trust reference architecture (vendor agnostic) to be used across multiple projects.

Boston, Massachusetts, Us

Joined PTC with the acquisition of Axeda. PTC/Axeda provides the most advanced cloud-based service and software for managing connected products and machines and implementing innovative Machine-to-Machine (M2M) and Internet of Things (IoT) applications. TECHNICAL SUPPORT ENGINEER (July 2015 - February 2016)In Addition to Associate Technical Support Engineer responsibilities I have the following responsibilities:• Administer the VMWare and XenServer Support Labs• Provide mentorship and support to new hires supporting the Axeda product• Provide in depth technical training to new hires during new hire training events• Part of the TS Security team to handle any and all vulnerabilities or security issues with regards to the Axeda Product• Work advanced technical support cases as neededASSOCIATE TECHNICAL SUPPORT ENGINEER (January 2015 -- June 2015)• Serve in a rotating on-call capacity for customer system down issues• Provide excellent support and customer assistance while troubleshooting technical issues• Drive the resolution of customer issues by working to define and diagnose issues by applying technical expertise• Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues• Appropriately update both the customer and PTC team with current status of all issues on a timely basis• Develop customer-facing documentation and knowledge base articles for both customer base and internal support use• Conduct root cause analysis that will lead to effective problem solving• Work with the underlying infrastructure of the Axeda Platform.o Worked with Jboss, Apache, Redhat Linux, Groovy Java scripting, and Oracle Databases.• Work with the change management process for hosted customers to perform configuration changes• Provide maintenance notifications for hosted customers • Work with the account/finance teams to provision new customer instances

Axeda provides the most advanced cloud-based service and software for managing connected products and machines and implementing innovative Machine-to-Machine (M2M) and Internet of Things (IoT) applications. Our customers use the Axeda Machine Cloud™ to turn machine data into valuable information, to build and run innovative M2M and IoT applications, and to optimize business processes by integrating machine data. In customer support I had the following responsibilities:• Provide excellent support and customer assistance while troubleshooting and technical issues via phone, web based tools and email• Drive the resolution of customer issues by working to define and diagnose issues by applying technical expertise, product knowledge, communication and problem solving skills• Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels• Appropriately update both customer and Axeda team with current status of all issues on a timely basis• Advise customers regarding the product's proper use and address specific user issues• Develop customer-facing documentation and knowledge base articles for both customer base and internal support use• Conduct root cause analysis that will lead to effective problem solving

Johnston, Rhode Island, Us

Worked as a member of an engineering team responsible for the operation and support of a 1500 server application infrastructure for a global Fortune 1000 company. While working on the team, I had responsibility for supporting, updating and optimizing Windows servers and critical business applications. Specific duties include:• Administer and manage Windows 2003 and 2008 R2 servers• Deploy updates to server and web applications• Monitor and report on health of enterprise servers• Create documentation for application deployments and server environment “as-builts”• Create PowerShell scripts to automate work processes and improve efficiency• Help with Windows Server 2003 retirement efforts• Document and research file shares for compliance with state audit requirements

Bentonville, Arkansas, Us

• Assist in managing the electronics department• Troubleshoot and maintain photo lab printers• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations• Recommend, select, and help locate or obtain merchandise based on customer needs and desires• Managed Inventory using Enterprise Resource Planning (ERP) software• Took initiative to keep current on technological developments to make better recommendations

Bachelor'S Degree, Network Engineering

Associate'S Degree, Computer Networking