Hisham S. Dekmak Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

1. Formulate a growth strategy that emphasizes both financial profitability and customer satisfaction.2. Conduct thorough market research to identify untapped opportunities, evaluate customer needs, and enhance sales performance.3. Lead effective business meetings with potential clients to foster relationships and opportunities.4. Proactively address and anticipate client objectives while advocating for the company's products and services.5. Ensure all sales contracts comply with legal regulations during preparation.6. Maintain accurate and detailed records of sales, revenue, and invoices.7. Provide dependable feedback and exceptional post-sale support.8. Foster and maintain long-term relationships with both new and existing clients.9. Enhance the value of existing clients while attracting new business opportunities.10. Participate in relevant conferences, meetings, and industry events.11. Develop compelling quotes and proposals tailored to client needs.

Dubai, United Arab Emirates

1. Utilize effective techniques to establish and maintain strong client relationships throughout the consulting process.2. Collaborate with clients on a daily basis to understand their pain points and identify areas for improvement.3. Conduct a thorough case assessment and develop an action plan to address identified issues.4. Employ analytical tools to evaluate business needs and gather relevant information.5. Overcome client resistance and challenging behaviors to foster a productive working relationship.6. Contribute to the implementation of key airports/airlines systems projects, such as AODB, RMS, FIDS, ACDM, PTS, DQCS, and Integration.7. Identify critical business rules and processes necessary to maintain a seamless operational environment.8. Deliver comprehensive training on specialized airport systems to enhance client proficiency.

Dubai, United Arab Emirates

1. Lead a testing initiative improvement plan to increase incident rate by 3.2% from 2014-2017.2. Increase the incidents handled by L1 Support by 86%, and reduce the incidents handled by L2 support to 8%, and by L3 support to 3%.3. Enhance customer satisfaction by 1.5 to 2% annually.4. Develop and maintain an IT Service Catalog aligned with business needs to establish baselines for SLAs, service reviews, and audits.5. Establish and manage a centralized proactive IT Service Desk as a primary point of contact for IT-related services and support.6. Manage service requests to ensure proper channeling to respective operational units via formalized service request management processes.7. Manage IT procurement for end-user equipment requisition.8. Implement ITIL processes for Service Requests, Incidents, Problems, and Change Management.9. Minimize customer business interruptions by managing incidents.10. Coordinate with operational units, third-party service providers, and vendors to resolve repeated incidents (problems) affecting business operations.11. Manage and maintain a secure client technical environment, ensuring availability, performance, and capacity according to agreed SLAs.12. Plan and manage client technical environment upgrades, patches, etc. through a proper release process.13. Manage Service Level Agreements between the company and customers to ensure maximum service satisfaction.14. Define and manage IT Operational Level Agreements (OLAs) between IT Management and Business Solutions Management to streamline and integrate service operations and achieve SLA targets.15. Conduct general and specific customer feedback reviews to measure satisfaction and address related issues.

Dubai, United Arab Emirates

1. Manage software installation and maintenance processes.2. Develop and write documentation outlining ICT procedures, security protocols, and disaster recovery strategies.3. Maintain accurate documentation of system changes and operational functions.4. Document ICD's & SAT's.5. Conduct UAT testing.6. Provide technical support and issue resolution during client support contracts.7. Offer client support for resolving UFIS-related application issues, Redhat and Oracle.8. Assist clients in navigating company systems and applications.9. Acquire a broad understanding of OS, Database, and Application operations related to the company's services.10. Troubleshoot technical issues during off-site periods (24/7).11. Adhere to company procedures regarding documentation of technical issues, resolution timeframes, and implemented solutions.

Jeddah Governorate, Saudi Arabia

Project Location: King Abdulaziz International Airport, Terminal 1, Jeddah, KSA1. Oversee the ORAT process for ICT and AOS systems.2. Develop a roadmap for optimizing and enhancing the Terminal Operation Control Center (TOCC) in T1 to facilitate efficient and effective operations via close coordination among all stakeholders.3. Create a roadmap to transform the TOCC into an Airport Operation Control Center (AOCC).4. Manage the migration of foreign airlines from North and South Terminals to T1.