Helen Digger Email & Phone Number

Windsor, England, United Kingdom

Worcester, United Kingdom

• PRINCE2 Training• AgilePM Training• MSP Training• Change Management Training• Bespoke Project & Programme Management Training• Business Games Facilitation & Coaching• Project & Programme Management Consultancy & Process Mapping

• Production of weekly and monthly project governance dashboards to senior management teams• Manage change request processes and assess effects on project targets and scope• Maintain risk and issue logs to ensure threats to project targets are identified and monitored• Ensure project documents are complete, current, and appropriately stored• Continuous review of project process and documentation.• Provide direction and support to project team• Present reports defining project focus, problems and solutions• Implement and manage project changes and interventions to achieve project outputs• Work closely with relevant stake holders to ensure effective and efficient implementation of the project(s) including review meetings • Lead the planning and implementation of internal projects• Planning and implementation of new products as required• Facilitate the definition of project scope, goals and deliverables• Define project tasks and resource requirements• Planning and implementation of new products as required• Facilitate the definition of project scope, goals and deliverables• Define project tasks and resource requirements• Assemble and coordinate project staff and assign responsibilities• Develop full scale project plans• Delivery of day to day operational aspects of the project plans for both internal and external projects as required• Constantly monitor and report progress of the project to all stakeholders• Develop full scale project plans• Delivery of day to day operational aspects of the project plans for both internal and external projects as required• Constantly monitor and report progress of the project to all stakeholders• Business analysis of new products as required• Work with technical team to define and document questions, liaise with business to get new requirements and explain feasibility• Understand the data and reporting requirements associated with the project• Represent strategy team at MISF• Preparation for GDPR legislation

- Development and maintenance of project and resource plans.- Liaise with internal stakeholders to create business cases to assist with developing requirements catalogues, scope of works and agreed priorities. - Creation of sprint plans and organisation of review meetings to enable adjustments to project objectives - Maintenance of risk and issue logs to ensure threats to project targets are identified and monitored.- Escalation to the IT Manager when projects diverge from targets.- Agreement of benefits to be realised and review these with stakeholders periodically after project completion.- Management of change request processes and assessment of effects on project targets- System training as part of project roll out- Process Management- Implementation of new systems and processes into the business, specifically SharePoint and Microsoft Dynamics CRM.

Overall responsibility for delivering the systems element of an agency staff procurement solution for the NHS being implemented in partnership with PwC.- Successful go live of a number of Trusts with the new solution- Input into the overall project management and implementation process- Reporting to director level both at Liaison and PwC regarding progress and issues- Managing the client relationship in conjunction with the account manager for identified key accounts- Assisting Trusts with changing their processes to fit with the new model as appropriate- Managing and monitoring the development of bespoke software solutions to enhance the offering to the clientsAssisting with internal IT projects to implement new systems and processes into the business, specifically SharePoint and Microsoft Dynamics CRM.

Responsibility for managing projects that formed part of a managed services contract and covered both software and infrastructure disciplines. Initially working on a contract for a London wide traffic management tribunal service and within a local government IT department. Moving on to manage projects relating to communications systems for blue light services. - Responsible for the delivery of projects to achieve compliance with new Government legislation. - Implementation of a new module for specific legislation within the required 4 month deadline - Manage the migration of existing applications to new technology and liaising with the client, Contract Manager and development team. - Manage the migration and relocation of small and large call centres within the London area. - Ensure that budget and resource information is available at the correct level of detail for the audience.

Project managing software implementation and migrations for local government clients across a number of disciplines including Environmental Health, Planning and Building Control along with some GIS integration. - Successful migration of the first client from a legacy system to the next generation application. - Accurate forecasting of revenue to be brought in and high ownership of the figures relating to each allocated client.

Informal project management of Environmental Health migration projects along with training and consultancy responsibilities. - Ensure that clients were happy from sale to go live and beyond. - Identification of additional sales and consultancy opportunities. - Training of clients on the new applications. - Consultancy for the set up and ongoing use of the application.

Responsible for the receiving and logging of support calls as well as first time fixes. - Progressing of calls that could not be fixed at point of contact but had to be passed to second and third line support. - Co-ordination of installation engineers’ work and ensuring that all relevant documentation and information was available to both the client and the engineer.

Education record

Education record