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Heather Dowell Email & Phone Number
Healthcare Consultant
at
Benefits by Rho
1 work email found
@cigna.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Healthcare Consultant
Location
Kansas City Metropolitan Area, United States, United States
Who is Heather Dowell? Overview
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Quick answer
Heather Dowell is listed as Healthcare Consultant at Benefits by Rho, based in Kansas City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at cigna.com and a matched LinkedIn profile for Heather Dowell.
Heather Dowell previously worked as Vice President of Account Management at Cigna and Director of Account Management- Large Group Sales at Humana. Heather Dowell holds Bachelor Of Arts (Ba), Communication And Media Studies from The University Of Kansas.
Company email context
Email format at Benefits by Rho
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{first}.{last}@cigna.com
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Profile bio
About Heather Dowell
My extensive background spans new business sales, client retention, and health insurance operations, having worked with three of the largest health insurers over the past 25 years, my experience includes selling, running operations, new business sales, and account management. This diverse background has equipped me with a comprehensive understanding of the health insurance industry, its operations, and the factors that contribute to an exceptional client experience. My passion for employee development, focus on driving successful results, and efficient resource management are key drivers of my achievements. One of my proudest accomplishments is the trust and loyalty I have developed with my colleagues and team members. My energetic personality and expertise in building relationships have consistently led to impressive performances from those I have led. By treating my team members fairly and respectfully, I foster an environment where they are eager to achieve.I believe that accountability, positive relationships, and ethical, dynamic, and enthusiastic service are crucial attributes that translate into a healthy and financially strong business. People are the key differentiator, and my ability to recruit, hire, and mentor team members to reach their full potential is a strength I excel in. Creating a culture that motivates and supports exceptional client sales and service is a result of my strong business acumen. Representing a company to both customers and the community, being a visible and engaged leader, and making connections at all levels are integral to my approach.In my most recent role as Vice President of Client Management at Cigna, I led revenue growth, sales, and client retention. Previously, I served as the Large Group Director of Client Management at Humana and held various roles at Cigna, including Sales Management, Wellness Implementation, and Service Operations. At Aetna, I held positions as a New Business Sales Executive and Director of Sales and Account Management in Overland Park, KS, and Chicago, IL. My varied experience has provided me with an in-depth knowledge of insurance funding arrangements and group product offerings, including Medical, Dental, Pharmacy, Short-term Disability, Long-term Disability, and Life Insurance products. I have a deep understanding of the sales process, end-to-end service center operations, and client implementation, enabling me to solve client issues effectively while keeping all constituents front and center.
Listed skills include Account Management, Health Insurance, Employee Benefits, Customer Service, and 3 others.
Current workplace
Heather Dowell's current company
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9 roles
Heather Dowell work experience
A career timeline built from the work history available for this profile.
Vice President Of Account Management
- Responsible for the overall persistency, net growth, and earnings goals for Cigna’s MidAmerica Sales Region.
- Developed and implemented client retention strategies to achieve sales growth and meet up-sell goals.
- Led seven Client Managers who managed the book of business comprised of 450 employer groups insured with Cigna’s Medical, Pharmacy, Dental, and Vision products.
- Developed and executed tactical plans to achieve persistency, growth, and earnings goals.
- Managed the day-to-day Client management team, including coaching, problem-solving, book of business management, capacity planning, and Client Manager goal monitoring.
- Coordinated with other Cigna functions to ensure client satisfaction with Cigna’s Operations, Implementation, Underwriting, and Finance teams.
Jun 2022 - Jun 2024
Director Of Account Management- Large Group Sales
- Led a team of seven large group client executives and wellness professionals.
- Exceeded new business and retention goals by 10% above target for 2020 and tracking to exceed 2021 goals by 12%.
- Created and implemented sales and retention enablement operating plans, with full rollout and market adoption completed in May 2021.
- Directed client experience and account success using project plans, quarterly review meetings, and creative solutions to enhance client relationships.
- Collaborated with the new business sales team on finalist opportunities, helping to close five new accounts in 2021.
- Developed client retention initiatives and marketing activities for the Kansas City sales market through business development and networking events.
Mar 2020 - Nov 2021
Director Of Implementation And Client Operations- Group Employee Benefits
- Led a national team of 20 implementation managers: managed client service executives; responsible for managing client strategy, and service delivery for new business and renewal accounts for over 1.3 million members.
- Scaled the service organization to meet client metrics and deliverables with new growth and client acquisition activity.
- Provided strategic and tactical leadership to implementation managers, and service teams when presented with administration obstacles impacting client set-up and administration.
- Improved net promoter scores exceeding the enterprise goal with favorable and consistent client survey results from clients post-implementation.
- Surpassed client service and implementation readiness KPI’s by achieving 99% of client admin systems ready, and ID cards generated prior to effective date.
- Process mapped workflows post implementation to improve service delivery after post-mortem and deliverables were established for improvement.
Dec 2007 - Mar 2020
Client Engagement Director- Wellness Strategy
- Coached and had leadership responsibility for a team of 10 wellness engagement managers and supported account management for all retention efforts.
- Responsible for sourcing and Cigna on-site wellness coordinators with the employer when purchased.
- Served as a subject matter expert who effectively articulated and demonstrated capabilities and value proposition for wellness in the marketplace to potential clients and existing clients.
- Provided leadership in local market for all enterprise level initiatives including driving success for local market wellness engagement activities and client wellness strategies.
- Participated in finalist meetings for prospective new clients selling value proposition.
- Led corporate market events, working with marketing to schedule talent, and event promotion.
Apr 2011 - Jul 2015
Director Of Client Services
Lead Implementation and Service Center Client Service Executives delivering end to end Service and Set-up for New Business Accounts and Renewal Business. Role encompassed external audits, claim payment and end to end set-up for Cigna clients.
Dec 2007 - Apr 2011
Director Of Group Employee Benefits -New Sales And Retention
- Directed team of 15 new business account executives, account managers, and support staff for middle market (51-3000 lives) held roles in Overland Park, KS and Chicago, IL. Lead the country for new sales and retention.
- Coordinated Human Resource and people strategy execution of total rewards strategy for team.
- Relocated to Chicago to modify and implement sales operational model to improve success of under-performing market.
- Ensured activities led to the achievement of sales targets, membership growth, retention, and profitability goals through consistent and achievable business development, and internal business planning annually.
Jan 1999 - Nov 2007
Group Employee Benefits Senior Account Executive- New Business Sales
Jan 1999 - Apr 2001
Group Sales Representative- Disability And Life Product Solutions
Responsible for selling Employer Group Life, Disability, Cancer and Hospital Income products to Employers through insurance brokers and consultants.
May 1996 - Dec 1999
1 education record
Heather Dowell education
-
The University Of Kansas
FAQ
Frequently asked questions about Heather Dowell
Quick answers generated from the profile data available on this page.
What company does Heather Dowell work for?
Heather Dowell works for Benefits by Rho.
What is Heather Dowell's role at Benefits by Rho?
Heather Dowell is listed as Healthcare Consultant at Benefits by Rho.
What is Heather Dowell's email address?
AeroLeads has found 1 work email signal at @cigna.com for Heather Dowell at Benefits by Rho.
Where is Heather Dowell based?
Heather Dowell is based in Kansas City Metropolitan Area, United States, United States while working with Benefits by Rho.
What companies has Heather Dowell worked for?
Heather Dowell has worked for Benefits By Rho, Cigna, Humana, Aetna, and Unum.
How can I contact Heather Dowell?
You can use AeroLeads to view verified contact signals for Heather Dowell at Benefits by Rho, including work email, phone, and LinkedIn data when available.
What schools did Heather Dowell attend?
Heather Dowell holds Bachelor Of Arts (Ba), Communication And Media Studies from The University Of Kansas.
What skills is Heather Dowell known for?
Heather Dowell is listed with skills including Account Management, Health Insurance, Employee Benefits, Customer Service, Strategic Planning, Strategy, and Sales.
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