Dawn J. Email & Phone Number

Prince Edward Island, Canada

Charlottetown, Prince Edward Island, Canada

Contracted by Thinking Big for various short-term roles both internally and for Veterans Affairs Canada, including:● Wrote the Communications Plan to assist Veterans Affairs Canada's launch of a Canada-wide IT project.● Wrote Help documentation for a Thinking Big app.● Wrote website content and articles for Thinking Big.

Charlottetown, Prince Edward Island, Canada

● Worked with local small businesses to create Facebook and Google Ads marketing campaigns. ● Wrote ad copy and created ads using Photoshop.● Monitored and refined campaigns using split testing.● Created Facebook Messenger chatbots using ManyChat.

Charlottetown, Prince Edward Island, Canada

VAC WEBSITE REDESIGNThis project updated VAC’s website as part of the Government of Canada's (GC) Web Renewal Initiative. ● Led sprint-planning, sprint review and retrospective meetings for each two-week sprint and ensured the team met project milestones.● Worked with the team to define and document the interface and structure for the updated website.● Facilitated business requirements gathering within the Agile framework. ● Wrote test plans and test cases. ● Wrote bi-weekly sprint reports for stakeholders outlining the goals and achievements of each sprint.● Wrote and/or edited articles for the website to ensure plain language and clarity. ● Wrote an article-writing guide for staff to use as a tool when creating content.

Created exclusive stock illustrations using Adobe Illustrator.

Charlottetown, Pe

Wrote the VAC e-STRATEGYI was contracted to research VAC's existing digital products and services and to write an eStrategy for Veterans Affairs Canada, with fresh insight into creating a truly digital government. ● Performed an Environmental Scan to review current eStrategies both within Canadian government and internationally.● Consulted with groups across the department to create awareness of the plan and to emphasize the integrated nature of this strategy.● Analyzed the current departmental IT projects and asked: Do they solve the stated problems, meet both the Department’s goals and the needs of Veterans?● Created a roadmap and mapped solutions onto the roadmap. ● Provide Next Steps and Recommendations for addressing the gaps.

Charlottetown, Prince Edward Island, Canada

MY VAC ACCOUNT ONLINE PORTAL for Veterans: WET4 Upgrade - contractMigration of My VAC Account to the new Web Experience Toolkit (WET) 4.0 front-end framework to make the site more accessible, interoperable and mobile-friendly.● Facilitated business requirements gathering and analyses of functional requirements, following appropriate client / departmental methodologies.● Wrote test plans and test cases, and coordinated usability and accessibility for the entire site.● Performed functional testing, including development of acceptance test criteria approved by client.● Provided onsite training and early support to end-users during the transition period. ● Wrote user guides for VAC employees.

Charlottetown, Prince Edward Island, Canada

ADOBE CORRESPONDENCE SYSTEM TRAININGVeterans Affairs Canada moved to Adobe’s Correspondence Management System (CMS) to improve consistency and speed of client correspondence (letters). Dozens of letters had to be reviewed and converted and staff had to be prepared for the change in process.● Trained end-users on the Adobe Correspondence Management System, and BAs on writing letter requirements,● Wrote training materials for end users and for BAs● Wrote reports on the analysis of all letters used in the Client Services Delivery Network● Led committees, created new business processes, updated and managed project documentation

Charlottetown, Pe

BA for a suite of healthcare software modules that help manage public sector health programs, for example, submitting and adjudicating health claims.● Consulted with clients, and facilitated business requirements gathering and analyses of functional requirements.● Documented requirements using Use Case Modeling, User Stories, and functional requirements analysis.● Wrote documentation, guides and training manuals, including html-based online help. ● Wrote knowledge base content for each module. ● Provided end-user training to clients on site in Northwest Territories.

Saint John, New Brunswick, Canada

● Responsible for Professional Development, Social Studies and Physical Education and Health, K - 12 for School District 8. ● Developed, wrote and delivered six 12-hour Leadership Development modules presented annually to eligible teachers. Completion of Leadership Development is a requirement for obtaining a Principal's Certificate in New Brunswick. ● Managed, organized and executed Curriculum Delivery Days, delivered twice a year in six locations, for all teachers in District 8.

Saint John, New Brunswick, Canada

● Created and maintained the technology and content of on-line knowledge bases for hotel reservation sales agents. ● Assessed the recurrent training needs of the reservation sales agents and develop eLearning modules based on the needs assessment. Integrated the modules with the Learning Management System.

● Wrote software requirement specifications.● Provided end-user training to clients in Northwest Territories, Nunavut and PEI.● Wrote end-user documentation for Health Claims Processing software.

● Provided training to staff (2, 3 and 5 day courses) and created end-user learning materials and online help.● Developed a training CD-ROM, using Macromedia Flash MX, to introduce Windows features and Case Management software to Department of Health employees.

B.A./B.P.H.E., English, Phys. Ed.

B.Ed., Education

Imm, Interactive Multimedia