H Dedeepya Reddy Email and Phone Number

Responsible for ongoing enhancements and user stories while developing new configurations in agile sprints.Customized forms and lists for ITSM applications and worked on integrations.Developed and automated Service Catalogs using workflows and Flow Designers.Wrote server-side scripts and created business rules and UI actions to meet business needs.Implemented client-side scripting, including client scripts and UI policies.Configured notifications and events, and managed transform maps and data sources for data loading and management.Created reports, dashboards, and service level agreements (SLAs), and handled update sets to move customizations between environments.

Proficiently utilized network monitoring tools such as SolarWinds, NNMi, Cisco DNAC, and Cisco Prime, enhancing key skills for projects.Conducted basic troubleshooting to diagnose and resolve network issues promptly, improving problem-solving abilities.Managed and documented support requests using ticketing tools like ServiceNow and Symphony;Gained hands-on experience with ServiceNow, learning ITSM and ITIL processes to navigate the platform more easily.Demonstrated strong communication skills by engaging with customers and clients, receiving appreciation for outstanding service.Coordinated with ISP vendors to resolve link issues, ensuring minimal downtime and optimal network performance, highlighting the importance of cross-functional collaboration.

Learnt important soft skills and technical skills required for a demanding modern IT world. -honored with the title of Xceeder