Hugo Daniel Rosales Rivera Email & Phone Number

Solidaridad, Riviera Maya

Our main technologies in use:-Cambium Networks Antennas -Ubiquiti infrastructure (Antennas, switch, core router, cloud controller, local controller,camera ip) -Red Line Antennas -Albentia Antennas -Design, deployment and management of large PTMP networks. We offer internet accessredistribution, through PTP or PTMP radio links, to remote locations, were commercialISP aren't available, providing a very reliable solution in to a common issue in generalpopulation.

In coordination with the IT Project Manager I´m responsible for Deploymenton premises of interactive TV, Cast solutions, PBX and WiFi networking.

Responsible of providing tech support on complex issues related with WiFi technologiesand networking switch core. Acquiring 100% of resolution.Being a point of contact for Tier 1 technicians and provide them info to resolve their issues.

In the project assigned already realized outbound calls to achieve statistical informationabout current rates of different healthcare services, to implement a database for a clientof insurance sector, acquiring the 90% satisfaction of my supervisor on the informationcollected.

Main Skills: -Jira Footprints -Remote control support -Windows and Mac Troubleshooting-Networking -Through Comptia A+ and Networking+ methodology performed tech support incomingcalls, remote sessions, providing an excellent resolution target time.

Riviera Maya, Quintana Roo

Main Skills: -Ekahu heat map -Unifi Controller -Mesh Wifi design, deployment and administration -CCTV Verify the proper installation of the new hotel's wifi system and CCTV, All daily support activities, was resolved for myself, with high quality and quick resolutiontime.

Main Skills: -ServiceNow -Remote control support -Windows and Mac Troubleshooting -Networking -Through Comptia A+ and Networking+ methodology performed tech support incomingcalls, providing an excellent resolution target time.