Please complete the CAPTCHA to continue
@delta.com
✓
8 phones found area 801, 941, 239, 440, and 702
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Heather Simonson is listed as Brand Advisor at Delta Air Lines at Delta Air Lines, based in Salt Lake City, Utah, United States. AeroLeads shows a work email signal at delta.com, phone signal with area code 801, 941, 239, 440, 702, and a matched LinkedIn profile for Heather Simonson.
Heather Simonson previously worked as Team Lead at Delta Air Lines and Chat Supervisor at Jet.Com / Wal-Mart. Heather Simonson holds Travel & Tourism Degree, Travel Industry from Sarasota Travel School.
This section adds company-level context without repeating Heather Simonson's masked contact details.
AeroLeads found 1 current-domain work email signal for Heather Simonson. Compare company email patterns before reaching out.
Professional with 25 years of customer service, 18 years of leadership experience in call centers, hospitality and travel industries. I have led several teams, helped companies create new policies, manuals for training new hires, streamlining best practices and assisted in launching several startup projects. I enjoy volunteer work, led teams to participate in community activities and to help raise money for special events or causes throughout my career. Have excellent work ethics, integrity, energetic, detail oriented, communication skills, self-motivated, organized and work well with a diverse group of people in a team environment.
Listed skills include Training, Customer Service, Leadership, Call Centers, and 22 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Atlanta, Georgia, US
Provide customer service and sales through calls and messages. On average I am messaging with 7 customers and have assisted up to 13 people at a time. I assist customers with travel plans and resolve issues. I am consistently a top performer and have sold over a million dollars each year. I was recently a mentor for a training class and provided the.
Hoboken, NJ - New Jersey
Assisted with startup of the chat customer service department and helped create processes and guidelines. Developed expectations and reporting for the team. I reviewed chats daily, conduct one on ones, team huddles and calibrations to ensure my team was providing the best customer experience possible.
Hoboken, NJ - New Jersey
Developed and coached team of 10-40 customer service agents. Conducted team meetings, daily huddles, weekly one on one's and listened to calls. Provided floor support for department by answering questions and took over escalated calls.
Atlanta, Georgia, US
Assisted in successful startup of online call center that had up to 800 seats. Managed a team of 25 agent’s to take inbound calls, chats and emails. Supervised a resolution specialist team that handled escalations that supported Home Depot and The Home Decorators Collection. Educated team on procedures, policies and measured performance metrics including.
Helped successfully launch call center that had up to 1,000 seats. Managed a team of 22 agents that took inbound/outbound calls for Humana Medicare coverage. Managed payroll, attendance, performance metrics and calls. I coached and developed agents to meet goals. Assisted with orientations, interviews, developed training for new lines of business and for.
Arlington, VA, US
Assisted with launch and closing of call center for the 2010 Census. Managed a team of 20-40 agents that took inbound/outbound calls. Consistently ranked as a top performer. Responsible for tracking attendance, adherence and quality scores. Processed terminations, approved payroll, conducted interviews and helped with orientations. Facilitated team.
Provided excellent customer service in a five star luxury resort.Computer systems used were OnQ and Go Concierge.
Bentonville, Arkansas, US
Resolved customer issues, oversaw cashiers, and worked in accounting office. Responsible for deposits, registers and shrinkage.
Long Island City, New York, US
Managed operation including; the supervisor and customer service teams at ticket counter, gate, kiosk, ramp, baggage claim areas. Oversaw all ground equipment, inventory, projected headcounts, all hiring, scheduling, termination of employees and was accountable for multi-million dollar budget. Maintained training records, followed all FAR’s and OSHA.
Long Island City, New York, US
Developed schedules for 100 people, approved time off requests, processed payroll and tracked attendance. Responsible for inventory, ordered all supplies, tracked workers compensation and on job injury reports. Supervised all customer service, ground operations agents; ensured their work performance and appearance was meeting the companies standards..
Long Island City, New York, US
Helped develop the central baggage department. Supervised a team of specialist that took inbound phone calls and responded to emails. Approved all compensation for lost bags, identified fraudulent activity, analyzed data to help department run efficiently, reported call volumes and needs to management. Acted as a liaison between call center, headquarters.
International check in, gate procedures, baggage services and booked reservations through Gabriel. Worked with the United States Customs and Immigration Department.
Orlando, Florida, US
Ticket counter check in, gate procedures, reservations and baggage services. Trained all new hires and monitored recurrent training requirements. Reviewed all baggage reports and settled all claims. Coordinated charter flights for Champion Airlines, Reno, Express One and Airtransat.
Provided excellent customer service, booked international and domestic leisure travel through Sabre. Made travel accommodations for airlines, hotels, cruises, trains, bus tours and all inclusive packages. Managed the office, ordered brochures and kept all files organized.
Quick answers generated from the profile data available on this page.
Heather Simonson works for Delta Air Lines.
Heather Simonson is listed as Brand Advisor at Delta Air Lines at Delta Air Lines.
AeroLeads has found 1 work email signal at @delta.com for Heather Simonson at Delta Air Lines.
AeroLeads has found 8 phone signal(s) with area code 801, 941, 239, 440, 702 for Heather Simonson at Delta Air Lines.
Heather Simonson is based in Salt Lake City, Utah, United States while working with Delta Air Lines.
Heather Simonson has worked for Delta Air Lines, Jet.Com / Wal-Mart, The Home Depot, C3, and Vangent-2010 United States Census.
You can use AeroLeads to view verified contact signals for Heather Simonson at Delta Air Lines, including work email, phone, and LinkedIn data when available.
Heather Simonson holds Travel & Tourism Degree, Travel Industry from Sarasota Travel School.
Heather Simonson is listed with skills including Training, Customer Service, Leadership, Call Centers, Team Building, Management, Operations Management, and Team Leadership.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts