- Planning, implementing & managing digital transformation initiatives.- Managing changes, end user support & IT assets.- Preparing digital transformation & governance reports to Ministry of Sport.- Preparing projects budget & annual budget plans.- Comparing alternatives.- Coordinating with solutions providers & IT sponsors.- Acting as liaison between business units & IT sponsors.- Managing Network, Firewall, domain / active directory users, Office 365 accounts & Kaspersky Endpoint Security.- Implementing ERP System.- Participating in system development life cycle stages: Planning, collecting requirements, analysis, design, testing & implementation.- Managing website updates.

- Process Quality Manager for ITSM based contract between Naizak & Ithra (King Abdulaziz Center for World Culture - By Aramco) covering the following domains: IT Service Desk (Including: Incident Management, Service Requests and Change Management), End User Support, Network and Information - Developing & managing dashboard reports using business intelligence tools to support decision making.- Setting, reviewing, measuring and reporting KPIs.- Monitoring and reporting contract SLAs.- Managing, reviewing, updating policies and procedures.- Drawing flowcharts.- Data validation & analysis.- Sharing periodic reports with management and subject matter experts.

- Developing & managing dashboard reports using business intelligence tools to support decision making.- Setting, reviewing, measuring and reporting KPIs.- Preparing reports for hospital management and for group management.- Handling OVRs.- Managing, reviewing, updating policies.- Data validation & analysis.- Drawing flowcharts.- Participating in auditing activities.- Managing university interns.

- Managing web applications projects.- Managing hosting of web projects.- Publishing applications changes.- Managing creation and access to projects through Team Foundation Server.- Managing tasks on servers.- Managing Short Messaging Service (SMS).- Communicating with service providers.- Participating in the preparation of IT services monthly report.- Business analysis.

The Latest:- Celerity: PACS/RIS (7/2016)- Dialysis Treatment Record (6/2016)- Admission History, Physical Exam & Initial Assessment (3/2016)- HiMSS ME & ELSEVIER Award: Outstanding ICT Achievement for Implementation of Inpatient Electronic Medication Orders & Electronic Medication Administration record (EMAR) Project (10/ 2015)- Nursing Care Plans (9/2015)- Saad Dental (2/2015)- JCI Accreditation (12/2014)- Progress Notes, Vital Signs, Intake/Output Chart & Pain Management (9/2014)- Managing user support and change requests- Workload distribution, monitoring assignments and tasks accomplishment- Participating in planning, projects management & change management- Attending departmental and interdepartmental meetings- Overseeing implementation of new systems and changes- Collecting and analyzing user requirements to build new systems, enhance existing systems and improve workflow- Preparing testing scenarios and testing the in-house development- Documentation: Software documentation, technical and end user manuals- Coordination with external system and solutions providers- Evaluating proposed systems & comparing hardware alternatives- Monitoring servers, systems and services to ensure continuous availability- Changing applications configurations based on business needs- Working closely with other departments including HR, Payroll, Medical Transcription, Medical Records & Performance Improvement and Risk Management & Safety- Participant in the success of the first integration project between two hospitals in KSA (SSH & ARAMCO) & auditing this interface- Participating in the integration projects between Saad Specialist Hospital and Insurance Companies- Creating and updating departmental and interdepartmental policies- Drawing flowcharts- Following MOH guidelines to move electronic- IT representative in Joint Commission International (JCI) workshops- Interviewing new candidates & preparing training schedules for new IT staff & interns

- End users support.- Requirements collection. - Users training.- Systems installation, update and troubleshooting.- Systems Administration.- Application configuration.- Testing new developments or changes.

- Cooperative work program trainee at the Saudi Electricity Company- A systems developer for 30 weeks at the Payroll Unit- Developed several systems during my coop training period including the development of Final Settlement Costs Accounting System as the main project- Updated existing systems in the Payroll Unit in accordance with user requirements- Prepared electronic forms- Assisted Payroll Unit employees on their daily tasks- Interacted with the Payroll Accounting System and gained hands on experience in accounting terminologies