Holly Watson is a Contact experience driven support leader at Dreamhaven. She possess expertise in online gaming, video games. Colleagues describe her as "Holly is always a forward thinker that builds upon lessons of the past. Her ability to drive solutions forward was always supported by her compassion, empathy to ensure others are both heard & aligned. These two qualities paired together make Holly a natural born leader. Her experience as an agent, as an SME, as a lead, as a producer, and as a delivery lead has built her foundation upon which she can understand a company an operation from the ground up. I saw her improve the lives of those in operations, foster trust, provide transparency for global operations, quickly find solutions to problems, navigate the complex organization with ease, all with the goal of improving the lives and products of our customers and partners. I feel this was possible due to how open, honest, and curious Holly is as a person and co-worker.", "Holly was a thoughtful and detail oriented Operations Leader. In even the toughest conversations she was able to find a solution that worked for all parties and she made friends and allies along the way! Her dedication to the Player Experience was a driving force behind her actions and she showed deep technical expertise alongside this empathy to make changes a reality. I would absolutely work with Holly again and if you have the chance to work with her, your customers will thank you!", and "Holly is an absolute pleasure to work with. In the time that we worked together she collaborated with others flawlessly, listened empathically, and proposed solutions that met the needs of her customers. Holly is always open to experimentation to continually improve and level up the people and programs around her. She has always taken feedback extremely well and is able to adapt quickly to her environment. However, she is not afraid to push back where necessary and advocate for the end user. Above all else, my favorite thing that Holly brings to the table is her ability to foster a culture of psychological safety. While working with her I always felt that I could bring my authentic self to work, and I know others on the team have felt this as well, which allowed the teams to work more harmoniously together. She is a fantastic team member and team leader that can have an immediate positive impact wherever she is."