Harry Han Eul Kim Email & Phone Number

Sydney, Nsw, Au

Montreal, Quebec, Canada

As a Technical Operations Manager, I specialise in optimising workflows and automations on tools like Monday.com and low-code platforms (Zapier and automate.io). I am proficient in Excel for ad-hoc tasks and digital marketing data analysis. I have experience building SQL queries to form reporting tables for our operations and media buying teams. Then developing low-code app modules on Retool for our operational processes and to reflect the data. I have basic experience in data visualisation tools (Tableau, Google Data Studio) to display the analysis for our COO, and general experience in data warehouse (Snowflake) integration. I posses some knowledge in REST API, making simple API calls and extracting data using Terminal (CML) and Postman. At my time at Maxy Media, I have managed CMS tools (WordPress), and contribute to content optimisation through A/B testing. Additionally, I set up tracking parameters for campaigns launched on social media platforms (Facebook, TikTok, Snapchat) and, setting up GA and GTM for our websites ensuring accurate data for internal reports. My skills extend to keyword research using Google Keyword Planner and Semrush for effective marketing campaigns. As for managing, assisting and leading the operations team, my responsibilities include but are not limited to assigning and monitoring project tasks, conducting meetings and providing feedback. Also, assisted in managing relationships with our creative and media buying departments to create a strong foundation and nurture open communication.

Montreal, Quebec, Canada

Montreal, Quebec, Canada

The internship at Maxy Media Inc., enhanced my knowledge on Facebook advertising and targeting specific demographics. Under the leadership of the senior marketing manager and senior Facebook Media Buyers, I was able to gain practical skills in the domain of digital marketing. Key aspects of this position:- Researching campaign verticals- Budgeting and scaling campaigns - Driving growth and optimising advertising- Keyword research (Google Keyword Planner)- Communication within the managers within the organisation - Creative skills with Canva.

Auburn, New South Wales, Australia

I was able to return to the SRG LTD and work alongside the BCF Auburn team. BCF Auburn was one of the foundation BCF stores in NSW and has since been renovated into an impressive shop. At Auburn, I was apart of the frontline customer service and online team. In the short period of employment at BCF Auburn, our team was able to improve our YTD NPS score, average UPS and improve store cleanliness checks. The 2020 Australian bushfires and COVID-19 had a dramatic impact on sales but serving our customers to the best of our abilities had ensured some stability throughout this period.

Belmore, Nsw.

As an Engage host, my responsibilities included POS and membership acquisitions; inbound and outbound calls; finding solutions to gaming machine errors. I had the opportunity to be involved in several promotions for Canterbury League's loyalty program. This included organising high-tier member events such as; Members Degustation event night, Kia Car Giveaway and Moon festival promotion.

Belmore, Nsw.

I was the point of contact between customers and the Canterbury League Club. Through personal experience and training, I was able to offer excellent customer service to our patrons. It allowed me to build lasting relationships and create unforgettable experiences. This position was endured in a fast paced and team environment.

Bcf Taren Point

As a retail team member at BCF Taren Point, I had the opportunity to engage in many store operations. This includes, but is not limited to, merchandising, pricing, addressing sales targets and KPI's, and stock level maintenance and POS functions. I developed essential customer service skills to cater to our target consumers; with personal selling as a key success factor. I would like to emphasize the significance of customer relationship marketing in the retail environment in providing unique experiences to the end-user.Assisted in RAYS Outdoors, Camperdown refurbishment. Assisted in BCF, Auburn refurbishment. Assisted in BCF & RAYS stock takes.Regional Team member of the month, Oct 2017.Regional Team member of the month, May 2018.

Mortdale

South Hurstville

Bachelor’S Degree, Commerce (Marketing And Management), Minor In International Studies., Distinction Average

Activities and Societies: I was able to participate in two Global exchange programs. I studied at Kyung Hee University, (Seoul) South.

Bachelor Of Commerce - Bcom, Marketing/Management, Gpa 3.23

Activities and Societies: Concordia International volunteer at the study abroad fair.Completed an exchange program at John Molson School.

Bachelor Of Business Administration - Bba, International Marketing, Gpa 3.92

Activities and Societies: Global careers advisory with Professor Joseph Cabuay.Completed an exchange semester at Kyung Hee School.