Brad Head Email & Phone Number

Pflugerville, TX, US

Detroit, Michigan, US

Detroit, Michigan, US

• Introduced and piloted Product Management Strategy within CIO Organization while managing two internal products based on the vendor-provided cloud offerings: Kubernetes (CaaS) and Pivotal Cloud Foundry (PaaS), which.
• Boosted customer satisfaction by 15% in 10 months and tripled platform deployment within 12 months
• Led a 25-member virtual product team that adopted customer-focused processes targeting improved customer experience and application development
• Scoped product backlog and feature definition for effective prioritization and customer satisfaction using tools such as Microsoft Azure DevOps and Microsoft PowerBI
• Contributed to saving GM ~$52K in FY2020 by participating in a software negotiation between General Motors and Oracle
• Delivered a “Managed Patched Compliance Dashboard” that aligned server patching responsibilities across GM IT, enabling GM to achieve over 92% of their security compliance goal

Detroit, Michigan, US

• Evaluated and conceptualized strategic organizational changes focused on improving IT operations, reducing toil, and driving collaboration for multiple 20-member platform teams. Introduced and promoted DevOps and Site.
• Consolidated Level-1 operational headcount from 60+ resources to 22 resources in 9 months by analyzing periodical incident data to optimize KPIs and improve SLIs that reduced operational downtime
• Improved open service request resolution by 45% in six weeks through establishing and maintaining strong relations with vendors, such as IBM, Red Hat, Oracle, and SLES

Detroit, Michigan, US

• Provided enterprise support and maintained global infrastructure of over 40K computer and database servers via ITIL best practices for change and incident management. Managed virtual and physical platforms deployed in.
• Led 18-member incident management team during major service interruptions to quickly collaborate and restore services, reduce business impact, and communicate concise updates to executive leadership
• Promoted to Chief of Staff in March 2017
• Decreased manual incident troubleshooting efforts and maximized uptime reliability through partnerships with innovation teams to implement predictive analysis and incident prevention tools such as Prometheus, Grafrana.
• Spearheaded Opel/Vauxhall divestiture - responsible for separating global processes and defining Day 1 goals, becoming the first department to be prepared for the Day 1 cut-over

• Consulted with small business owners who required technical or project guidance to grow their businesses. Provided SaaS networking, storage, web applications, and cloud computing with Amazon Web Services (AWS) and.
• Accelerated kiosk deployment program between Cobblers Direct and partners, such as Designer Shoe Warehouse (DSW), enabling shoe repair in over 800 locations nationwide
• Reduced operational IT spending for one client by $1,200 per month through cloud adoption, system consolidation, and new modern application development
• Produced virtual live-stream events reaching over 800 active participants and deployed permanent streaming solutions for over 22 locations nationwide since the COVID-19 pandemic

Bryan, Texas, US

System Administrator – Assisted the Director of Technology with system/network administration, management and maintenance of 150+ nodes across three locations. Tasked with server maintenance and software/system automation, auditing and migration as well as enterprise software training for employees. Successes include reducing production servers by 40%.

Bryan, Texas, US

Supported clients and developers through wireframe models and prototyping of projects for the Custom Projects Director. Designed and created a series of tutorial videos outlining company's custom content management system.

Master Of Science - Ms, Management Information Systems, General

Bachelor'S Degree, Management Information Systems And Services