Header Alvarez Email & Phone Number

Schaumburg, IL, US

Hoffman Estates, Illinois, United States

Ensure business continuity and operational support for capacity management systems. Provide system data on demand, audit to documented processes, perform administrative tasks as related to ongoing system settings, maintenance and updates to drive continued optimization and performance. Provide single point of contact in each routing center as resource for.

Chicago, Illinois

Coordínate the maintenance, repair, and return to service of the Gogo WiFi system on-board customer aircraft, in order to provide the highest level of aircraft availability. Troubleshoot and address technical aircraft issues, system and networking issues associated with aircraft equipment. Answer internal software and configuration questions in order to.

Schaumburg, Illinois

Helped lower the total number of delinquent accounts and promoted student financial literacy.Assisted students in understanding and successfully managing their student accounts. Contacted students on regular basis to remind students of upcoming student payments. Contacted students who became delinquent on their student accounts, regarding options to.

Deerfield, Illinois

Provided first level support for Walgreens stores nationwide including Puerto Rico. Responsible for identifying, troubleshooting and analyzing store problems for hardware, software, communication and procedural issues.Provided stores with the best possible solution by using analytical and problem solving skills and computer skills in a 24 hour 7 days a.

Hoffman Estates, Illinois

Deployment and support of FileNET’s imaging systems and Kofax ICR/OCR servers. Installation, testing and support of new FileNET software and revisions. Test and support of Kofax software. Coordination of system activities with clients and peers insuring system availability. Some programming in Visual Basic. Use of – Microsoft Office, WIN2000 Server.

Greater Chicago Area

Provided 2nd and 3rd Tier support by coordinating timely resolution of problems related to computing hardware and software, consulting with clients, application programmers and the networking (WAN/LAN) support groups. Provided direct technical support for all products delivered in a 24\7 environment. Responsible for monitoring and responding to technical.

Schaumburg, Illinois

Acted and an escalation queue lead to resolve customer escalations using appropriate collection practices. Acted as a Non- Sufficient funds (NSF) coordinator to enforce Non-Sufficient Funds policies for all cellular and paging accounts. Performed collection techniques on past due balances for all cellular and paging accounts. Performed several off-line.

Bachelor Of Applied Science (B.A.Sc.), Technical Management

Hands-on practice with systems and strategies used across a variety of business functions such as: -Management and Technology -Project.

Associate In Applied Science In Aviation Maintenance Technology, Avionics Maintenance Technology/Technician

Aircraft Hydraulics, Pneumatic, and Electrical Systems, Thermodynamics, Turbine Blade Designs, Propellers and Aircraft Aerodynamics.

Associates In Applied Science Degree, Avionics Maintenance Technology/Technician

Completed hands-on projects on Cessna 150/337, Beechcraft Queen and King Air as well as Saberliner Jet Aircraft. Completed over 1900 hours.

Aeronautics/Aviation/Aerospace Science And Technology, General