Clare Healy Email & Phone Number

San Francisco, California, Us

Angaza creates the technology that enables businesses to streamline the sale of life-changing products to anyone, anywhere. The Angaza platform redefines purchasing products like solar home systems and entry-level smartphones. By enabling distributors to offer incremental payment plans to consumers without access to traditional banking, Angaza makes it possible for over 2 billion people worldwide to affordably acquire transformative products and devices.As a Senior Manager of Strategic Operations, support company growth and operational excellence by optimizing processes, facilitating strategic planning, and managing special projects. Working across the organization, help teams operate more effectively and remove barriers to scale. Responsibilities include, but are not limited to:- Enable business growth by cross-functionally supporting process development, including process design, documentation, and continuous improvement.- Maximize the effectiveness of teams by facilitating business planning cycles using OKRs and provide a feedback loop to leadership about achievements and opportunities.- Create a shared sense of ownership and buy-in for company goals by collaborating with leadership to communicate timely and relevant organizational updates with a globally dispersed team.- Increase the capacity of teams across the company by managing special projects, including: > Technical systems acquisitions and integrations > Developing a network of strategic business partnerships > Facilitate pilots and experiments using the "build-measure-learn" philosophy > Data analytics informing business decision-making- Optimize sales and customer success processes by serving as the Salesforce Admin, working to improve engagement by centralizing customer data and context

San Francisco, California, Us

As a Solutions Manager for Business Systems & Analytics, develop and facilitate a process for the BI (Business Intelligence) team and business leaders to implement effective data-driven decision-making enabled by analytics tools, insights, and features. Responsibilities include, but are not limited to:- Establish and facilitate an agile, sprint-based project management process to support the analytics team in managing workload and give Angazans a method to analyze business problems with data-driven context.- Elevate the BI (Business Intelligence) team within the organization by communicating analytics capabilities and amplifying the tools and features available internally.- Administer the Salesforce platform by troubleshooting errors and configuring and onboarding new team members.- Coordinate implementation resources for business systems projects, including external consulting partners, when relevant, to align systems with existing processes and create efficiencies through automation and added functionality.

San Francisco, California, Us

As a Business Systems Architect, lead the integration and continuous improvement of internal business systems, with a particular focus on Salesforce CRM, with outcomes including - but not limited to:- 15% increase in Marketing Lead Source data generation by creating procedures and a common understanding of best practices- Improved the effectiveness of customer engagement by implementing a customer and instance tracking system in Salesforce reflective of the Angaza software-as-a-service (SaaS) business model; doing so clarified contract and billing details and surfaced key client analytics from external systems, giving Customer Success Managers a 360 view of their portfolio in Salesforce- Reduction in manual administrative burden required for finance monthly close and invoicing using reports and dashboards to surface current contract data- Standardization of change management practice for internal commercial systems development- Perpetuate a culture of empathetic innovation and agile project management

Seattle, Wa, Us

In a cohort of 28 global fellows, gain a deeper sense of self-awareness and purpose.Through mentorship, experteering, structured learning, networking, and more, gain insightinto human-centered design, social enterprise thinking, behavioral economics, helping toaccelerate my social impact career.

Minneapolis, Minnesota, Us

Serve corporate employee volunteers by facilitating an excellent skills-based volunteer experience consulting remotely with high potential food companies across Africa. Primary responsibilities include:- Recruiting corporate volunteers from the pool of registered individuals, filling 75% of roles in less than 30 days, with an average placement of 15 days.- Facilitate the PFS volunteer journey, and draft a new volunteer engagement program, to ensure a great experience. In 2019 this resulted in a Net Promoter Score (NPS) of 51 and volunteer satisfaction score of 84%.- Serve as the Salesforce Administrator for the PFS database, ensuring functions align with program needs by communicating and managing tickets with a Kenya-based Salesforce consulting firm.- Plan and execute the organization's transition from Salesforce Classic to Lightning version, optimizing functionality and scrubbing data in the process.- Support corporate partnership activities, including travel to key partner events to raise awareness of PFS operations, and offer opportunities that align with corporate impact strategies.

Minneapolis, Minnesota, Us

As a member of a multi-organization international team, working to coordinate and support remote knowledge transfer from corporate volunteers to small-and-growing food processors, ultimately developing local businesses and economies in 9 East & West African countries.Primary responsibilities include:- Coordinate four programs, including 50 field clients and 75 projects, ensuring that records in Salesforce system remain up-to-date, particularly related to volunteer placement, project progress, and client engagement.- Act as connector between volunteers and field staff/clients. Activities may include recruitment, training, project management support, among others - volunteers report 84% satisfaction with their experience.- Lead the development of the Salesforce system, PFS Connect, in partnership with Salesforce Administrator to ensure operational efficiency and proper data flows, enabling PFS to report on KPIs and measure social impact.- Serve as key point of contact and primary coordinator of organization's body of knowledge including activities such as categorization, storage and re-utilization of project work - four manuals developed on knowledge areas most commonly requested by African clients.- Serve as PSF lead of Alliance Capacity building team, launching a 12 pair mentor pilot program, and supporting the development of sector-wide training templates using adult learning and development principles.- Plan and execute in-person training for field staff, and support volunteer events.

Minneapolis, Minnesota, Us

Primary responsibilities include:- Supporting volunteers and field staff by structuring operational processes to execute projects for small and growing food processors in East Africa across two programs, and six countries.- Tracking project milestones, and key client information in a Salesforce-based CRM platform called PFS Connect; support the Director of Impact to validate data, and perform data analysis projects as needed.- Improve service delivery to clients, and volunteer experience by creating project management tools and continuously developing the engagement process and support systems.

Minneapolis, Minnesota, Us

Projects included:1) Partnering with a short-term consultant, examine the volunteer and client engagement processes from end-to-end and create guidelines and process maps for key activities including, but not limited to:- Volunteer Registration & Engagement- Project Chartering- Project Team Formation- Client Graduation2) Facilitate a staff-building exercise utilizing MBTI and StrengthsFinder assessments, helping the team to better understand individual work preferences, improving the communication and work cycles between departments.

Simpsonville, Sc, Us

Minneapolis, Mn, Us

St. Paul, Minnesota, Us

Working closely with Executive Education Program Managers to ensure professional development programs are prepared for and executed effectively.Performing daily tasks including scanning, filing, materials preparation and room maintenance in a timely and professional manner. Using Outlook, Excel, Word and Adobe to complete office projects and tasks.

Supporting the Operations team with logistical planning and support for the annual Minnesota Reading Corps and Minnesota Math Corps Member and Internal Coach trainingTraining preparation functions include: preparing registration logistics, supporting vendors, data entry, and on-site supportUsing QuickBase software to perform tasks including mailings, member and office staff communications and scheduling

Minneapolis, Mn, Us

Being fast, fun and friendly to enhance guest shopping experience.Communicating effectively to coworkers to ensure work effectiveness.Using a POS system to help guests with purchases, returns and other in-store processes.Working closely with Guest Service Team Leaders to distinguish Target as a top retailer.

Managed relations with Chamber members by answering questions, handling member dues, and communicating opportunities for business growth in the area.Aided in organizing community events to promote local businesses.Entered data into Quickbooks and other office programs to maintain Chamber records.