Chris Healy Email & Phone Number

Charlotte, Nc, Us

Corning, New York, Us

► Leads LAN/WAN services supporting a secure, scalable, supportable and sustainable global network environment including insourcing 5 months early to save $800K in managed services fees relative to original forecast► Leads Network Capacity Planning and Modeling Functions services including circuit grooming which has driven $2.8M savings this year alone► Leads and manages network engineers in building and sustaining networks to current and future needs including global implementation and operations of SDWAN, hybrid cloud DMVPN fabrics, 4 fully new hybrid cloud datacenters and application migrations plus coordination with Cybersecurity posture► Previously lead DNS/DHCP/DDI and Secure Web Gateway/Proxy services including negotiation of a 3 year ELA► Managed department project demand intake, shaping, resource allocation for 40+ people in addition to department budget and forecast >$50M► Builds strong, credible and influential business partnerships to enable and drive change with key stakeholders. Fosters an environment of collaboration and teamwork between IT organizations and between IT and business teams to ensure creation of “best in class” Technology support► Champions strategy and roadmap jointly developed by Architects and Service Lines, manages implementation of defined roadmap including plans for expansions, modifications, maintenance, retirement, etc. Partners with Service Level Management and business stakeholders to define, agree upon, and document Operational-Level Agreements (OLAs). Educates stakeholders on current and planned changes to the service.► Serves as an initial point of escalation for significant incidents that interrupt service availability or diminish performance while delivering YoY SLA improvements which have driven substantially higher NPS► Manages and monitors service pricing and profitability including an audit against managed service records which helped obtain a $1.25M credit due to inventory discrepancies

Corning, New York, Us

► Led IT 2025 Strategy planning program to modernize global Infrastructure while saving 30% over 5 years► Led UCaaS, WebEx and Contact Center rollouts to 120+ locations worldwide► Negotiated UCaaS contract for 5 years and $23M MTRC► Led and managed global vendors and partners► Influenced strategic and operational use of technology► Collaborated with leadership to identify and scope projects► Provided leadership and project management for managed services► Worked closely and collaborated with IT towers and IT business partners► Proactively developed innovative ideas and options to drive business value

► Network engineering for elite hedge fund in Connecticut. Delivering lifecycle upgrade and secure communications projects from inception through transition.► Business advisory services for $2 million non-profit. Provided operations governance review to support succession and growth plans along with technology refresh guidance.

Park Ridge, Nj, Us

I was recruited to this enterprise software developer and professional services firm, which supported Global 2000 CIOs directing $50 million+ budgets, to strategically direct IT operations, engineering and customer service. I served as the voice of the customer for corporate, US federal, and military clients to implement their strategic plans. My span of control encompassed all IT services and client engagements across North America, Europe and Asia. I supervised 20 staff including waterfall and agile SDLC, developers and QA with a $4 million budget.► Drove EBITDA from 15% to 35%, largely by implementing agile project methodology and earned value management procedures.► Improved on-time delivery 25% by designating benched consultants for QA testing while maintaining 85% billable utilization for customer assigned consultants.► Captured $2 million services contract and increased annual account billing 57% by reducing major client’s number of enterprise applications, which saved the client $250K in annual maintenance and $400K in capital expense.

Washington, Dc, Us

Here, I designed, implemented and executed high-availability, resilient technology operations, and strategically advised the IT PMO regarding portfolio management, technology roadmaps and system architecture. I managed an $18 million IT budget and directed 50 staff supporting 2,500 daily users and impacting 27,000 users. I supervised telecommunications for 90+ buildings across a 44,000-acre campus. Also, I defined disaster recovery plans and coordinated tests during planned preventative maintenance windows.► Delivered $2 million savings by establishing the Navy’s 1st Enterprise Infrastructure Configuration Management to support asset transfer, disaster recovery and security. Won commendation from Navy CIO. Led to DoD CIO consideration for 11 joint bases. ► As the only Six Sigma Green Belt in the department, recovered $500K+ for the operating budget, by directing a series of Kaizen technology projects to optimize business workflows.► Orchestrated full technology architecture refresh, including upgrade from 1Gbps to 10Gbps network, all distribution and edge switches, IDS/IPS, & 802.1x Active Directory Radius integrated network port authentication.► Led project to fully refurbish the primary data center including physical security, flooring, and lifecycle replacements for cabling, network, compute, storage and fault tolerant utilities.

I co-founded this $6 million optical Ethernet service provider, and served as principal technologist. My scope encompassed raising venture capital, building technology strategy, and leading product development, partner engagement and marketing.► Authored technology section of business plan and hosted 100+ best-of-breed technology companies.► Established MapInfo GIS function in 3 months to apply marketing data and precisely position assets and plans.► Designed a major storm fault tolerant fiber optic metro service for a Kansas City bank which recovered implementation cost in 9 months and netted $642K per year for the balance of the 5 year contract term.► Managed graphic design team to produce two versions of the corporate website.

Us

Provided executive support, project and configuration management and technology R&D as a consultant and domain architect on Navy LAN/WAN & data centers. Led enterprise network team for the service continuity, information security, monitoring, auditing and performance. Managed the information systems budget.► Defined plan and directed team to convert 2,000 GroupWise accounts to Microsoft Exchange.► Authored antivirus best practices paper which was implemented nationally to 25,000+ computers.► Established configuration management and pioneered use of NetIQ AppManager within the Navy.

I strategically guided operations for this $15 million, 110-channel MPEG2 digital video headend. This was the world’s 1st Switched Digital Video (SDV) fiber to the curb implementation which preceded the national launch of Verizon FIOS TV service by more than 10 years. I directed customer service technical operations serving 23,000 customers, as well as subscriber management, billing, communications and regional IS, including LANs, servers, backup, workstations, phones, voice mail, purchasing and training. Also, I served as principal liaison for company-wide technology and R&D operations.