Amy He Email & Phone Number

8301 Lakeview Pkwy #111-164 Rowlett, TX 75088

• Technical
• Answer all calls for Cybernut Solutions main line. 0800 - 12:00 noon
• Enter new support tickets for clients in BMS Ticketing Portal.
• Warm transfers to Cybernut Teams or transfer to voicemail.
• Certify as 365 Administrator (assigned using Udemy to Cybernut Email)
• Certify as BMS Tech, Admin (KU)

United States

• Efficiently handle customer calls, manage email inquiries, assist visitors, restock supplies, maintain a clean workspace, and perform administrative duties.
• Process, package, and ship orders to customers via FedEx.
• Educate customers and colleagues on proper satellite device usage.
• Execute basic website editing to update the company's online presence.
• Manage inventory of incoming and outgoing rentalequipment using Microsoft Excel.
• Develop and manage company tools: user-friendly quick-start guides, website buttons, email templates, and signatures.

400 E Hickory St, Denton, TX 76201

• Greet visitors at the front desk and guided them to where they needed.
• Work closely with GDAC Staff in the creation and management of grants, funding efforts, and solicitate for special projects.
• Assist with the coordination of membership initiatives and provide support for event mailings, donor recognition, and record keeping.

• Address customers' inquiries, resolve issues promptly, and ensure their satisfaction.
• Understand customers' needs to effectively sell, promote, and recommend appropriate options.
• Collaborate closely with the team to achieve sales goalsand deliver exceptional customer experiences.
• Prioritize responsibilities, multitask efficiently, and meet deadlines in a dynamic retail environment.

Mesquite, Texas, United States

- Served as a liaison between students and instructors, facilitating clear communication and addressing concerns- Administered and graded student tests, ensuring accuracy and timely feedback- Maintained a clean and organized office environment to support a professional workspace- Organized and managed physical files, ensuring efficient document retrieval.

Mesquite, Texas, United States

- Assisted customers in identifying their needs and curated outfits to achieve sales goals- Promoted and facilitated the sale of store credit cards, consistently meeting or exceeding targets- Managed merchandise organization, cleanliness, and restocking to maintain optimal inventory levels- Operated cash register and processed transactions accurately.

Mesquite, Texas, United States

- Assisted customers with selecting clothing and shoes, providing personalized recommendations to enhance their shopping experience- Organized, cleaned, and restocked merchandise to ensure a well-maintained and visually appealing sales floor- Supported coworkers by operating the cash register and processing transactions efficiently