Technical• Answer all calls for Cybernut Solutions main line. 0800 - 12:00 noon• Enter new support tickets for clients in BMS Ticketing Portal.• Warm transfers to Cybernut Teams or transfer to voicemail.• Certify as 365 Administrator (assigned using Udemy to Cybernut Email)• Certify as BMS Tech, Admin (KU)• Certify in VSA Tech (KU)• Technician 101 Training on Help Desk & Field Services.• Documentation for client and in-house in ITG documentation portal.• Field Service Training & Experience with Operations Manager• Client Relations training on new client engagement (network survey, report generation)Admin / Client Relations• Assist CEO with building Quotes for clients.• Assist with building recurring Reports internally & Client Facing• Assist with review and time records on tickets to billing in BMS Portal• Attend Virtual & In-Person TruPeer meetings to assist with data entry for KPI and admin items forCybernut.• Company-paid Travel, Hotel, and Event tickets to assigned training & meetings to attend.• Assist with the Procurement of hardware items for the support team with various vendors.• Assist with Marketing items (maintaining list, KPIs, and managing outbound marketing programs)• Assist with website social media, blog publishing, and website updates.• Attend FTA appointments with qualified prospects.• Assist with client agreements, agreement add/changesAttend & assist with HR employee reviews.• Pull timesheets & remit for review every 2 weeks before payroll.

• Efficiently handle customer calls, manage email inquiries, assist visitors, restock supplies, maintain a clean workspace, and perform administrative duties.• Process, package, and ship orders to customers via FedEx.• Educate customers and colleagues on proper satellite device usage.• Execute basic website editing to update the company's online presence.• Manage inventory of incoming and outgoing rentalequipment using Microsoft Excel.• Develop and manage company tools: user-friendly quick-start guides, website buttons, email templates, and signatures.• Troubleshoot and resolve office technical issues.• Create captivating videos and photos for product advertising.

• Greet visitors at the front desk and guided them to where they needed.• Work closely with GDAC Staff in the creation and management of grants, funding efforts, and solicitate for special projects. • Assist with the coordination of membership initiatives and provide support for event mailings, donor recognition, and record keeping.

• Address customers' inquiries, resolve issues promptly, and ensure their satisfaction.• Understand customers' needs to effectively sell, promote, and recommend appropriate options.• Collaborate closely with the team to achieve sales goalsand deliver exceptional customer experiences.• Prioritize responsibilities, multitask efficiently, and meet deadlines in a dynamic retail environment.

- Served as a liaison between students and instructors, facilitating clear communication and addressing concerns- Administered and graded student tests, ensuring accuracy and timely feedback- Maintained a clean and organized office environment to support a professional workspace- Organized and managed physical files, ensuring efficient document retrieval and storage

- Assisted customers in identifying their needs and curated outfits to achieve sales goals- Promoted and facilitated the sale of store credit cards, consistently meeting or exceeding targets- Managed merchandise organization, cleanliness, and restocking to maintain optimal inventory levels- Operated cash register and processed transactions accurately, ensuring smooth customer experiences

- Assisted customers with selecting clothing and shoes, providing personalized recommendations to enhance their shopping experience- Organized, cleaned, and restocked merchandise to ensure a well-maintained and visually appealing sales floor- Supported coworkers by operating the cash register and processing transactions efficiently