Mark Heaney Email & Phone Number

Hove

• Lead a team of data analysts, maintaining the reliability and integrity of Legal & General’s data and underlying systems. Ensure the accuracy of customer information.
• Introduced root cause analysis to identify trends and feedback to relevant servicing areas reducing errors by 70% across the division.
• Implemented quality sampling to ensure higher rate of accuracy and accountability for errors. High risk processes annually score 100% quality sampling.
• As part of the £650M sale of L&Gs Mature Savings business (Pensions and Bonds), owned triage log of all data observations, managing all issues, liaising and influencing other divisions to ensure corrections completed.

Hove

Led a team of customer consultants, servicing L&G’s Legacy Investments and Nationwide customers. Demonstrated exceptional leadership, coaching and motivational skills to promote excellent customer service for our customers and their policies, as well as developing the skills of the administration team.

Hove

Part of a team of customer consultants servicing L&G’s Legacy Investment and Nationwide customers.