Functioning as a Systems Engineer II, I play a critical role in administration of all AWS server backups while regulating disaster recovery tests (Veeam) and documents deficiencies. In this role, I spearhead AWS cloud infrastructure management, including daily monitoring, troubleshooting, and resolving technical issues. Career Highlights: - Leveraged optimization of automation, integration, and cost by facilitating cloud-based systems configuration in accordance with policies.- Deployed new patches designed to resolve identified potential vulnerabilities for windows patch management of servers and desktops.- Secured network protection against malicious threats via configuration, monitoring, and troubleshooting of Meraki firewalls and switches.

With my role as a Systems Engineer I, I delivered assistance in network infrastructure planning, design, and implementation to minimize downtime and ensure consistent productivity. Aside from that, I displayed proficiency in utilizing automated Zendesk ticketing system for tracking, prioritizing, and solving customer support tickets.Career Highlights: - Provided strategic direction and higher-level support to help desk representatives in productively troubleshooting complex issues.- Steered projects such as implementation of remote monitoring and management software and windows server transition of FSMO roles.- Enhanced knowledge of 2016 SQL Server for developers test site while handling promotion of new domain controller.

Being the Technical Support Analyst, I oversaw routine maintenance procedures and facilitated hardware installations and repair while managing multiple software systems for the faculty and staff to ensure optimal function and smooth operations, consequently promoting work productivity and efficiency. Additionally, I conducted installation, troubleshooting, and configuration of devices, hardware, and software, as well as Polycom VOIP phones.Career Highlights: - Accessed and oversaw active directory for management of end user accounts, organizational units, computer accounts, and access rights.- Addressed and resolved diverse set of technical issues in a timely manner while heading asset management with use of SharePoint. - Supported latest operating systems and servers of Windows, including Microsoft Hyper-V for the laptops and desktops of the company

As the Owner of Jmhunlimited Handyman and Computer Services, I governed day-to day operations of a personally-owned business focusing on providing multiple facets of handyman and computer services. In this capacity, I revamped residential aesthetics by performing interior and exterior painting while conducting drywall, plumbing, and carpentry repair.Career Highlights: - Executed new installation, configuration, troubleshooting, and repair of both software and hardware devices such as Wi-Fi routers, printers, computers, laptops, and mobile devices for home users while also helping clients with the complex process of data backup. - Acquired experience in establishment repairs, including replacing faucets, light fixtures, outlets, door hardware, furniture assembly.

Acting as the Solar System Designer at Diablo Solar, I conferred with clients’ needs and requirements and reviewed their electrical usage, bills, and panels as part of site evaluation procedures.Career Highlights: - Generated detailed and comprehensive proposal with concrete explanation of cost, equipment, size, savings, ROI and potential earnings.- Ensured compliance with both clients’ and regulatory requirements while collaborating with project management and installation teams.- Captained pipeline management via CRM while updating customer information, lead status, and contacts in a weekly basis.

• Adhered to company and department policies and procedures• Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies• Responsible for backups of systems configurations, applications, telecom and network data including site backup to support published retention policy and disaster recovery using DATTO• Responsible for network and systems security including but not limited to; Cisco ASA router, virus and malware protection, mobile device management• Managed end user accounts (50 users, 5 offsite users), rights, group policy, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance• Maintained working relationships with vendors and third party providers, ensuring contracts are kept up to date and cost maintenance strategies are assessed and analyzed on a periodic basis• Responsible for Help Desk assignments: including troubleshooting of windows desktops and mac OS X laptops• Continually developed professional skills to be knowledgeable of new technologies, best practices, regulatory and compliance issues• Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements• Administered and supported Telephony systems: Vertical Wave IP • Administered/Maintains Zoom/Lifesize video conferencing units

• Supported over 900 users, 350 off-site (Supported off-site users via Bomgar)• Perform hardware installations and maintenance of workstations, servers, networking equipment, and other supporting hardware• Administer Computer/user objects and Organization Units in Active Directory• Support a Citrix Server Farm delivering applications to remote users• Experience with Shortel Phone Administration

• Provided on-site sales office support for associates with technical (software/hardware/printers) issues, LAN and remote access utility problems.• Supported all software applications on both IBM laptops and Compaq Evo desktops, including Visual Mortgage, WinFax Pro, Norton Anti-Virus, Windows 2000/XP Professional, and the MS Office 2k/2003 applications.• Repaired workstations and laptops, configure systems, ensure network connectivity, and install/test hardware and software

• Provided hands-off problem troubleshooting and resolution via telephone and email communication. Supported multiple information systems including LAN, WAN, Mainframe and Remote Access Systems.• Secondary responsibilities included , new hire build out and equipment distribution, SPOC activities, and equipment repair along with maintenance• Worked with management to develop scripts and procedures to improve the efficiency and productivity of the Technology Support Center• Proven ability to work in a time-sensitive environment and continuously meet deadlines

• Served as liaison between system users and technical support group• Provided telephone support to external mortgage brokers, internal sales associates, and business support managers on Wholesale Sales related issues and Mortgage Network online application• Troubleshot broker’s basic computer operation and network configuration problems that prevent them from accessing or using Mortgage Network functionality.• Assisted internal sales associates with Remote Access Systems and Microsoft office related issues..