Austin Heard, Pmp Email & Phone Number

Leading Provider projects in the Highmark Product Realization Office (PRO)

Remote/Working From Home

• Leader on over 15 projects across IT platforms including work for our Blue Cross Blue Shield clients, multi-million dollar internal initiatives, and support to our subsidiary hospital, dental, and insurance businesses.
• Provided major cross-functional support for our national dental line of business (United Concordia)
• Managed project plans including project scope, schedule, budget, and risks while reporting status to executive leadership
• Motivated and led team members through project blockers and challenging deadlines to meet project milestones
• Maintained strong relationships with customers, clients, project team members, and project sponsors
• Supported enterprise initiatives such as ongoing employee education and regular employee engagement

Remote/Working From Home

• Support of internal initiatives such as:
• Enterprise-wide software upgrades
• DevSecOps improvements
• Facilities upgrades and work-from-home adjustments

Camp Hill, Pennsylvania

• The Emerging Leaders Program (ELP) gives recent, highly qualified college graduates the opportunity to build a skillset with in a discipline by rotating through four business areas over the course of two years.
• Discipline: Project Management/Business Analysis
• First Rotation: HM Health Solutions Government Markets (Project Manager)
• Second Rotation: Highmark Health Enterprise Solutions (Business Analyst & Project Manager for Allegheny Health Network applications)
• Third Rotation: HM Health Solutions Health Platform Build & Deploy (Scrum Master, Agile Project Management)
• Fourth Rotation: Highmark Health Enterprise Portfolio (Project Manager, Program Manager)

Harrisburg, Pennsylvania Area

• One of OpenTable’s Top 100 rated restaurants in the United States
• Tested on seasonally changing menu knowledge
• Trained incoming servers
• Educated guests on building history and the restaurant's mission to support local farms

Middletown, Pennsylvania

• Assisted with improvements to purchasing processes, supply chain processes, and procurement. Worked with direct and indirect strategic purchasers including meetings and negotiations with suppliers both international.
• Project Management --- Timeline Development--- Strategic Plan Development--- Resource Research/Management--- Cost-Benefit Analysis--- Communications Management
• Data Analysis
• Cross-Functional Teamwork
• Warehouse Management

Hershey, PA

• Responsible for overseeing as many as 22 other servers and leading them through busy shifts
• Certified Learning Coach (CLC) duties include: --- Educating and helping manage new team members --- Trainee ongoing development responsibilities including post-training reports on employee progress with upper management
• Consistently in the top 5 out of 562 locations in terms of revenue
• Multi-tasking skills and customer service skills

Harrisburg, Pennsylvania Area

• Responsible for overseeing as many as 16 other servers and leading them through busy shifts
• New team member training
• Tested on substantial quarterly menu changes changing anywhere between 50 to 85 percent

Hershey, PA