Austin Heard, Pmp Email & Phone Number

Leading Provider projects in the Highmark Product Realization Office (PRO)

Remote/Working From Home

Leader on over 15 projects across IT platforms including work for our Blue Cross Blue Shield clients, multi-million dollar internal initiatives, and support to our subsidiary hospital, dental, and insurance businesses.• Provided major cross-functional support for our national dental line of business (United Concordia)• Managed project plans including project scope, schedule, budget, and risks while reporting status to executive leadership• Motivated and led team members through project blockers and challenging deadlines to meet project milestones• Maintained strong relationships with customers, clients, project team members, and project sponsors • Supported enterprise initiatives such as ongoing employee education and regular employee engagement

Remote/Working From Home

Support of internal initiatives such as:• Enterprise-wide software upgrades• DevSecOps improvements• Facilities upgrades and work-from-home adjustments

Camp Hill, Pennsylvania

The Emerging Leaders Program (ELP) gives recent, highly qualified college graduates the opportunity to build a skillset with in a discipline by rotating through four business areas over the course of two years.• Discipline: Project Management/Business Analysis• First Rotation: HM Health Solutions Government Markets (Project Manager)• Second Rotation: Highmark Health Enterprise Solutions (Business Analyst & Project Manager for Allegheny Health Network applications)• Third Rotation: HM Health Solutions Health Platform Build & Deploy (Scrum Master, Agile Project Management)• Fourth Rotation: Highmark Health Enterprise Portfolio (Project Manager, Program Manager)

Harrisburg, Pennsylvania Area

• One of OpenTable’s Top 100 rated restaurants in the United States • Tested on seasonally changing menu knowledge• Trained incoming servers• Educated guests on building history and the restaurant's mission to support local farms

Middletown, Pennsylvania

Assisted with improvements to purchasing processes, supply chain processes, and procurement. Worked with direct and indirect strategic purchasers including meetings and negotiations with suppliers both international and domestic.My major project during my internship involved:● Project Management --- Timeline Development--- Strategic Plan Development--- Resource Research/Management--- Cost-Benefit Analysis--- Communications Management● Data Analysis● Cross-Functional Teamwork● Warehouse Management

Hershey, Pa

● Responsible for overseeing as many as 22 other servers and leading them through busy shifts● Certified Learning Coach (CLC) duties include: --- Educating and helping manage new team members --- Trainee ongoing development responsibilities including post-training reports on employee progress with upper management● Consistently in the top 5 out of 562 locations in terms of revenue● Multi-tasking skills and customer service skills

Harrisburg, Pennsylvania Area

● Responsible for overseeing as many as 16 other servers and leading them through busy shifts● New team member training● Tested on substantial quarterly menu changes changing anywhere between 50 to 85 percent

Hershey, Pa