Heath Adkins Email and Phone Number

• Manage and provide technical leadership to team of ten direct reports including .Net developers, Salesforce administrators, Salesforce developers, report developers, and business analysts. Supervise and mentor team members on understanding of individual and division performance targets and goals and all aspects of the software development lifecycle.• Product owner in the implementation of Salesforce + NPSP, which will replace the existing Salesforce instance. This includes multimillion-dollar contract negotiations, managing and procuring 3rd-party applications, managing product backlog, and coordinating development changes needed to integrate other systems into platform.• Assisted in implementation and deployment of Salesforce + NGOC and related integrated applications resulting in the retirement of a 20-year-old Oracle forms application as well as various other systems. • Release Manager for Salesforce and public website, ensuring changes are thoroughly tested and signed off and business users are informed of upcoming and emergency deployments.• Perform Salesforce administration tasks to support team, including security audits, user account maintenance, and data maintenance via Data Loader.• Subject matter expert and development lead for public-facing website.• Developed and deployed scheduled Apex job that removes sensitive account information once processed, ensuring organizational PCI DSS compliance is maintained. • Manage relationships and negotiate agreements with 3rd-party software vendors.

• Contributed to redesign, implementation, and ongoing maintenance of public-facing website with substantial eCommerce portal utilizing C#, SOAP-based web services, and Ektron CMS.• Maintained and supported HTML5 application used to collect overseas participant data in local partner sites of thirty international offices.• Collaborated in development and training of the HTML5 application in an overseas pilot.• Provided maintenance and support of a C#.Net service application syncing contact and participant data and their relationships between an Oracle database and Salesforce.• Participated in validation of data, fields, and layouts during conversion from legacy Oracle system to Salesforce.

• Partnered with users and technical staff to resolve production issues in a timely manner. • Managed maintenance and support of the public-facing website.• Assisted in the development, testing, implementation, and support of new organization initiatives and pilot.• Designed and developed organization-wide web portal consolidating various departmental tertiary applications into one user interface while adding needed functionality and streamlining business processes.• Contributed to development, training, and piloting of Silverlight application used in field offices to gather specific data elements on participant children.

• Architected and rewrote automated and desktop applications from Visual Basic 6 to C# language.• Developed, tested, implemented, and supported automated and desktop applications within the Dividends Department.• Developed requirements, specifications, and documentation of new and existing applications for company merger.• Developed web applications/reports for department intranet site using SQL and ASP.net technologies.• Trusted as first point of contact for department help desk, including technical support of offshore associates in India.

• Developed, implemented, and supported web applications for internal and external initiatives using various technologies, including ASP.net and Visual Basic.Net.• Developed and supported applications and business rules using SQL Server databases including the use of SQL, T-SQL, Crystal Reports software, and the creation and modification of stored procedures,• Coordinated organization-wide training and implementation of Microsoft Office 2007.• Supported organization intranet and help desk sites using technologies from DotNetNuke.• Assisted in support of Cisco IP Telephony system.• Partnered with network administrator to ensure network stability, including hardware maintenance and implementation, and coverage of organization help desk.

• Oversaw day to day transactions in a high quality manner so as to provide superior client service with minimal service problems utilizing analytical skill sets as well as project management tasks• Provided technical support and guidance for financial staff members when needed• Developed and aided tellers with complex transactions and client issues while providing daily instruction and coaching• Assisted manager with branch staffing and performance including selection and screening of new hires, daily teller scheduling, and feedback through individual teller performance tracking

• Handled outbound and inbound calls from delinquent cardholders to setup payment arrangements• Advised customers of possible solutions to avoid further delinquency, retain good credit history, and build positive long-term financial relationships