Heath Baxter Email & Phone Number

San Antonio, Texas, Us

• Streamlined data infrastructure by implementing smart alert triggers and building tool libraries and documentation, enhancing system observability and stability.• Led the implementation of a Victoria Metrics Push gateway, improving comprehensive desktop application metrics collection and system monitoring.• Resolved complex member issues and conducted thorough investigations into phone representatives’ computers, enhancing system reliability and member satisfaction.• Created dashboard showing events for phone representatives’ computers from startup to shutdown by joining data from multiple sources, improving system availability.• Served as a Subject Matter Expert (SME) for logging and monitoring within a business unit of 500-1000 people, improving overall system reliability.• Mastered Prometheus/Victoria Metrics, and implemented various alerts/metrics, thus enhancing observability and response times/capabilities and system monitoring effectiveness• Led a project to update all Splunk alerts, Elastic watchers, and Prometheus/Victoria metrics, integrating them into ServiceNow for advanced incident tracking.• Mentored colleagues to promote development and career growth through ongoing coaching and strategic advising.• Enabled teammates to self-service by documenting tools and processes, catering to all skill levels and ensuring smooth operations.• Organized weekly team discussions on IT trends and facilitated forums on pressing issues, bolstering team knowledge and readiness.• Cleaned and correlated multiple data sets to create user-friendly reports and set up alerting for application health, addressing root causesof recurring issues.• Improved team competencies through technical sessions on monitoring, alerting, and Site Reliability Engineering (SRE), enhancing team skills and performance.• Enhanced IT team operations by providing essential maps and services, targeted tactical coaching, and strategic workshops.

San Antonio, Texas, Us

Implemented metrics and alerts using PowerShell and BeyondCompare, refining system monitoring and reducing downtime.• Conducted hands-on workshops to teach teams how to manage and update alerts effectively, enhancing system reliability.• Led a project to update Splunk alerts, Elastic watchers, and Prometheus/Victoria metrics for ServiceNow integration, optimizing incidentmanagement.• Guided teams through diagnostic exercises, expediting issue resolution and improving system stability.• Incepted the design and plan for ingesting email-only alerts into ServiceNow, enabling efficient processing of alerts before its officialfeature release.• Acted as a monitoring SME within IT, assisting the team and sharing expertise on Splunk and Elastic.• Authored advanced Splunk queries, dashboards, and alerts, improving user experience investigations and system troubleshooting.• Developed a suite of dashboards to automate and streamline member and phone representative issue investigations.• Investigated customer issues by running detailed Splunk queries, ensuring accurate problem resolution.• Tested code changes using PowerShell, ensuring software functionality and performance.• Facilitated consistent and stable code releases, minimizing production downtime.• Engaged in continuous learning to enhance skills in Windows and PowerShell, supporting professional growth.• Participated in Scrum and Agile ceremonies, promoting collaboration and project efficiency.• Adapted Agile and Scrum project management practices to optimize team productivity and project outcomes.• Served on an on-call rotation to swiftly investigate and resolve production issues.

San Antonio, Texas, Us

• Investigated VIP reported issues and reported findings to executives, improving issue resolution times• Implemented larger IVR System changes, enhancing system functionality and user experience• Grew in Splunk competency and created more in-depth queries, dashboards, and alerts• Created a suite of dashboards for team use while investigating member and phone representative issues• Created How-To manuals for troubleshooting and team processes, improving team efficiency and knowledge sharing• Investigated user issues on IVR System (Interactive-Voice Response) and Contact Center phone tools, improving system reliability• Verified user experience (investigate customer complaints to verify what occurred)• Ran SQL and/or Splunk queries for data on user experience• Made vxml or grxml code changes to fix defects or to add new experiences in the IVR System• Tested code changes for functionality as needed, ensuring system stability and performance• Released code updates using PHP and BeyondCompare, ensuring smooth deployment and minimal downtime• Engaged in continuous learning experiences, enhancing skills in Datadog and KQL, leading to improved system monitoring and queryperformance• Participated in Agile Ceremonies, including daily stand-ups and sprint planning, contributing to improved team collaboration and projectdelivery• Worked within Waterfall and Agile project management styles, adapting to project needs and ensuring timely delivery of softwaresolutions• Rotated in an on-call shift to support investigation of production issues

San Antonio, Texas, Us

San Antonio, Texas, Us

-Geared Professional Development sessions toward technique acquisition, and creative collaboration for music educators and students at the Elementary, Middle, High School, and Collegiate levels

-Selects music based on the church year.-Manages personnel.-Leads rehearsal and teaches new material. -Perform fixes as needed on equipment.

-Organized and planned a service for every Sunday.-Managed personnel.-Led rehearsal and taught new material. -Performed fixes as needed on equipment.

Brookings, Sd, Us

-Research and prepare software packages and updates to silently install/uninstall using Microsoft Security Center Configuration Manager (SCCM).-Write scripts in Visual Basic, PowerShell, and other languages for use with SCCM, Engineering programs, or any other department software as needed.-Act as a Level 2 technician for SCCM installations and SCCM Client issues.-Assist help desk technicians with interesting and unusual computer problems.-Research and perform other IT duties as requested.

-Instructed private students in technical clarinet skills, and musicianship. -Successfully coached students through various annual competitions.

-Ensured that the store looks stocked and clean.-Assisted customers in finding items.-Used handheld pc’s to find items, process stock, adjust signage, print price tags, and more.-Used handheld pc’s to print out signs for various ads.

-Led and taught children basics of music and musicality.-Performed fixes as needed on equipment.

Washington Pavilion of Arts and Science-Threads films.-Performs fixes as necessary to facilitate the running of the show.

Associate Of Arts And Sciences - Aas, Network Administrator

Associate Of Arts And Sciences - Aas, System Administrator

Associate Of Arts And Sciences - Aas, Computer Network Security

Bachelor Of Arts - Ba, Physics, Music