Heath Bloom Email & Phone Number

Tgi Fridays

Director of Operations; Jackmont Hospitality; TGI Friday’s

Responsible for the management and operation of a $5.0 million restaurant including the development and growth of people, sales and profits.• Manages all day-to-day restaurant operations with a focus on delivering a great guest experience; directly supervise and support 4-5 Managers and all FOH and BOH hourly Team Members; manages all profit and loss revenue centers• Sets performance standards and follows up relentlessly to ensure accountability for top quality results. Led a four million dollar store annually to a five million dollar store annually, in just two years.• Establish guest-centric atmosphere; a passion for the guest, ensuring that every action and decision that is made is in the best interest of our guests• Demonstrated understanding of the financial components of the restaurant and the business, and how to positively impact results. Analyzes financial profit and loss results, guest satisfaction measures, and other key performance data. Extensive budget writing knowledge and experience• Certified Center of Excellence Store- Training all new managers hired for the Broward and Dade Markets. Developed 7 team members into managers and trained /certified 21 managers in the last 4 years.