Heath Bloom Email & Phone Number

Tgi Fridays

Director of Operations; Jackmont Hospitality; TGI Friday’s

• Responsible for the management and operation of a $5.0 million restaurant including the development and growth of people, sales and profits.
• Manages all day-to-day restaurant operations with a focus on delivering a great guest experience; directly supervise and support 4-5 Managers and all FOH and BOH hourly Team Members; manages all profit and loss revenue.
• Sets performance standards and follows up relentlessly to ensure accountability for top quality results. Led a four million dollar store annually to a five million dollar store annually, in just two years.
• Establish guest-centric atmosphere; a passion for the guest, ensuring that every action and decision that is made is in the best interest of our guests
• Demonstrated understanding of the financial components of the restaurant and the business, and how to positively impact results. Analyzes financial profit and loss results, guest satisfaction measures, and other key.
• Certified Center of Excellence Store- Training all new managers hired for the Broward and Dade Markets. Developed 7 team members into managers and trained /certified 21 managers in the last 4 years.