Heath Brown Email and Phone Number

Installation/replacement of Computer Hardware / Software•Implement Backup Procedures•Work with 3rd Party Vendors on any Software Issues•Performance Tuning of Existing Hardware / Software•Recommendation for future planning•Ability to provide extra teaching and learning through classroom style lessons

Migration to Windows 10Re imaging Desktops and LaptopsDeploy Hardware to secure facilitiesLocated at Grand Forks Air Force Base

Proactive Management and Measurement of Incident and Problem Life-CyclesMinimize the Adverse Impact of Problem and Incidents on the BusinessEnsure Problems and Incidents are tracked thru and to completionProvide Assistance to completing Root Cause AnalysisCommunicate clear Direction and/or Correction to any Processes not being performed correctly

Analyze Customer Network Problems, Hardware and SoftwareImplement Fixes to National Customer BaseWork with External Vendors to solve Problems as neededEvaluate and Escalate Hardware ReplacementProvide Customers with Best Practices to meet Business Goals

Responsible for all Microsoft Technologies•Maintain Mobile Application Infrastructure•Working manager, still programming as needed•Manage a group of Developers and Consultants (as needed) through various Projects•Work with outside Vendors for specific internal systems

Responsible for database design strategy and standards•Research Business Intelligence applications•Designed and developed Yukon OLAP cube proto-types•Evaluation of database beta software; Yukon, Active Views, Reporting Services, etc.•Integration of new and or existing applications•Web based, batch, services, etc.

Administered the day to day working of 30+ SQL Servers•Designed a development review process for SQL Server code•Stored Procedures, Views, Triggers, Functions•Maintained all SQL Server standards•User support for all reporting users•Maintenance and support of all aspects of SQL Server•Performance tuning and application monitoring on SQL Server

Designed and maintained data structures on SQL 6.5/7.0•Developed heterogeneous data processes, involving DTS and Bulk Insert•Developed future data structure plans•Maintained 10 production SQL Server 7.0 servers (Intel/Alpha)•Utilized SQL Server 7.0 transactional replication across multiple SQL Server versions•Developed database maintenance and backup procedures•Worked with internal software developers to create/maintain applications•Migration of production SQL Server 6.5 to 7.0 in 45 minutes the day of SQL 7.0 RTM