Heath Chandler Email and Phone Number
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Respected professional with dynamic 30-year career spanning operations, operational management, customer services, sales, revenue management, and project innovation in the airline industry. Equipped with exemplary communication and interpersonal aptitudes, essential in establishing rapport with professionals of all levels. Conceptual, results-driven, and performance-focused professional with a passion for teamwork, collaboration and producing innovative and forward-thinking customer experiences through automation. Repeated successes increasing employee engagement and productivity while improving accountability, cost reductions and satisfaction through collaboration and strategic partnerships internally and externally.
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Strategic Analyst, Revenue ManagementAmerican Airlines Mar 2015 - PresentDallas, Texas, United StatesProvided actionable insights and recommendations as a key stakeholder across multiple company-wide revenue projectsIncreased team collaboration, efficiency and effectiveness by aligning cross departmental actions and goalsDrove competitive advantage by leveraging automation with enhanced customer facing technologyAnalyzed and provided actionable recommendations to streamline and revise crew schedule issues to eliminate costsCoordinated and collaborated to streamline and revise crew scheduling and tracking issues adversely affecting revenue throughout the American Airlines Network. Engaged cross functional teams to align actions and goalsImproved overall reporting through development and implementation of a workflow systemStreamlined internal operations by standardizing and automating policy and processes for global reservations support teamsImplemented ‘go green’ standardization improving efficiency in back office processes, reducing workload by 15%Integrated new tech automation for customer facing teams to ensure consistent policy and processLead the coordination and transition of a charter only air service, integrating and increasing multiple revenue generating streams -
Market Analyst Pacific & Caribbean Markets, Revenue ManagementAmerican Airlines May 2014 - Mar 2015Dallas, Texas, United StatesMaximized revenue from American’s Pacific and Caribbean network. • Managed company merger project to maximize efficiency and consolidation of processes across newly integrated team • Lead the coordination to reduce passenger booking fraud through enhanced automation and streamlined processes for group bookings
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Account Sales Manager, Entertainment SalesAmerican Airlines Feb 2007 - Apr 2014Los Angeles, California, United StatesManaged a $40 million portfolio of top customers in the B2B (agency) space • Drove revenue by identifying and landing new accounts in the West Coast region. • Managed relationships while driving account conversions and identified and acted on share shift and retention opportunities
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Market Analyst, Transcontinental, Revenue ManagementAmerican Airlines Feb 2006 - Feb 2007Dallas, Texas, United StatesMaximized revenue for American’s premium 3 class transcontinental markets • Analyzed market competitive strategies, integrating forward thinking competitive advantages
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Team Lead Analyst, Revenue Management OperationsAmerican Airlines Jan 2000 - Feb 2006Dallas, Texas, United StatesAs RM spokesperson lead a robust presentation schedule for all stations across the AA network, building relationships and opening lines of communication • Improved field relations with airports by developing and implementing an open forum communication platform • Lead core staff through development of key competencies that thrived on teamwork, accountability, and performance • Collaborated across key internal and frontline facing teams streamlining and standardizing policy and processes
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Market Analyst Latin American, Revenue ManagementAmerican Airlines Jun 2005 - Dec 2005Dallas, Texas, United StatesDeveloped and implemented processes and strategies to refine and organize a growing Latin America Market entity for American Airlines network
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Team Lead, Supervisor, Revenue Management Canadian Airlines OperationsAmerican Airlines May 1998 - Jan 2000Dallas, Texas, United StatesDevelopment and creation of first ever Revenue Management Operations team within Canadian Airlines • Provided actionable insights and recommendations to Canadian Airlines Executive Committee related to implementation of projects, critical market and field-related issues • Analysis of ongoing improvements and outcomes to Canadian Airlines Executive Committee • Developed a communication forum increasing team collaboration, efficiency and working relations with Canadian airport stations • Lead and developed improvement to processes, systems, and training of new to function analysts
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System Operations Analyst, Revenue Management OperationsAmerican Airlines Aug 1996 - May 1998Dallas, Texas, United StatesPrimary interface with Customers, Internal and External, Airports, System Operations Control, Reservations and Sales offices
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International And Domestic Resolution Desks, Dallas, Tx, Raleigh NcAmerican Airlines Aug 1989 - Aug 1996Raleigh, North Carolina, Dallas, Texas, United StatesPrimary interface with Customers, Internal and External, Airports, System Operations Control, Reservations and Sales offices
Heath Chandler Skills
Heath Chandler Education Details
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Pitt Community College - Nc State University SystemMarketing -
Pitt Community College - Nc State University SystemAccounting
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Southside High
Frequently Asked Questions about Heath Chandler
What company does Heath Chandler work for?
Heath Chandler works for American Airlines
What is Heath Chandler's role at the current company?
Heath Chandler's current role is Strategic Analyst, Revenue Management.
What is Heath Chandler's email address?
Heath Chandler's email address is heath.chandler@aa.com
What is Heath Chandler's direct phone number?
Heath Chandler's direct phone number is +131021*****
What schools did Heath Chandler attend?
Heath Chandler attended Pitt Community College - Nc State University System, Pitt Community College - Nc State University System, Southside High.
What skills is Heath Chandler known for?
Heath Chandler has skills like Airlines, Sabre, Travel Management, Airports, Business Travel, Ticketing, Aviation, Commercial Aviation, Amadeus, Revenue Analysis, Tourism, Customer Service.
Who are Heath Chandler's colleagues?
Heath Chandler's colleagues are Kimberly Mccovery, Dennis Delapaz, Delia Husereau, Logan Sanders, Eva Barath, Hoang Duong, Rashea Baker.
Not the Heath Chandler you were looking for?
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Heath Chandler
Charlotte, Nc -
2bbumail.com, bimbobakeriesusa.com -
Harold Heath Chandler
Washington, Dc -
1gmail.com
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