Heath Close, Pspo, Psm Email & Phone Number

Portugal

Lisbon, Portugal

* Oversee day-to-day Production Operations team tasks and responsibilities.* Promote an inspire team environment with an open communication culture.* Accompany the team throughout its development and career progression.* Monitor team performance and spot improvement opportunities.* Discover training needs and provide coaching where needed.* Ensure that team processes and tooling are optimized and utilized effectively.* Develop and improve team best practice processes which support the lifecycle of external games.* Support and execute release plans, collecting data on game stability/vitals to monitor game performance throughout the year.* Google and Apple Stores maintenance, ensuring all information and configuration is maintained and accurate, aligned to each release and stage of the product life cycle and compliance requirements.* Ensure operational compliance with regulations in close collaboration with compliance team.* Ensure technical SDK requirements are up to date in close collaboration with Engineering team.* Operate and manage different tools to ease cross functional collaborations and unlock other External Games department operations (eg. Firebase, Google Cloud, Meta, various SDKs and 3rd party tools).* Support External Development team during compliance and/or technical integrations.

Lisbon, Portugal

Guiding teams and the Organization in implementing Agile practices. Mentoring team members on how to get the most out of self-management. Coaching team members on how to remove impediments and escalating efforts to assist when necessary. Supporting and educating team members and those in the organization on the usage of Agile practices. Facilitating Scrum events, discussions, decision making, and conflict resolution. Coaching teams to higher levels of maturity. Assist in forecasting releases by using several agile release planning techniques built on transparency. Fostering a culture with a healthy drive for delivering exceptional products.

Led cross-functional teams of Developers, UX Designers, and Technical Artists across 4 departments, 6 time zones, and 5 countries towards delivering against game’s strategic roadmap. Owned roadmap planning for new mobile game and guided teams to achieve product goals through backlog refinement, sprint planning, and daily stand-ups. Coached development team on defining game metrics. Managed project's scope and timeline while minimizing risk. Created feature specifications and wireframes and led team through implementation. Aligned game design to KPI goals by designing in simulation deficiency and idle game mechanics. • Delivered 50% of working product within 3 months • Increased transparency by 25% by visualizing work in progress and guiding user story mapping • Saved 20% cost and reduced development time by leveraging pre-built gameplay system frameworks

Managed release plan, technical development, and go-to-market strategy of idle game from ideation to launch resulting in Apple Feature. Led cross-functional team of Artists and Developers by implementing tailored agile methods and processes to deliver incremental value. Identified design improvements, defined key indicators, iterated, and improved existing economy, and increased sales through analytics and user interviews. Managed prioritization and trade-offs based on player, tech, and business needs. Created feature specifications and led team through implementation. • Grew sales by 800% and increased engagement by implementing an intelligent monetization system • Featured on Apple App Store in 12 countries by becoming the voice of the customer, facilitating roadmap prioritization, and leveraging market research

Directed product development for mobile game GLTCH and assisted product development on Bruce Lee Estate product “Bruce Lee: Dragon Run” for iOS and Android under Buildbox label for mega-publisher Ketchapp. Delivered go-to-market features and services to customers. Drove product discovery, including feature breakdown, use case creation, and detailed requirements definition. Collaborated with cross-functional development team to resolve blockers and implemented new problem-solving processes to ensure team success. • Grew user base by 0.25M by shipping 3 training products and leading team to develop engagement-boosting features • Achieved publisher compliance within a few weeks and transformed product status from non-shippable to shippable after inheriting development team

Coached multiple musician teams to launch albums from vision to a shipped product across multiple worldwide platforms like iTunes and Amazon. Managed workflow, interpersonal communication, and radiated information with a customer service-oriented approach. • Saved customers thousands of dollars of up front costs by delivering training products to improve their digital presence