Heath D. Email & Phone Number

Round Rock, Tx, Us

-Management and oversight of Sales Engineering team.-Provide pre-sales technical support for acquisition and growth accounts consisting of 1-100 sworn officers. -Provide technical responses to customer RFPs. -Responsible for the technical training and onboarding of new Sales Engineers.-Provide customer facing technical product demonstrations both on-site and remote.

-Responsible for a six-million dollar yearly IT department operating budget.-Oversee IT operations for the organization which includes 14 unique City departments.-Drive technology innovation for the organization.-Oversee all IT Department hiring and employee management processes.-Responsible for strategic planning and long-term technology vision for the organization.-Develop goals and responsibilities for providing IT services to the organization.-Communicate with other City department leadership regarding IT service needs.-Communicate IT Department goals, direction and project successes to City leadership and City council.

Round Rock, Texas, United States

-Assist the Chief Information Officer with daily operations of the IT Department.-Assist the Chief Information Officer with yearly strategic and budget planning.-Act as a project coordinator between the four operational divisions of the IT Department.

Round Rock, Texas, United States

-Directly responsible for budgeting; strategic planning; policy development; SLA development; process improvement; datacenter design and consolidation; LAN/WAN design and implementation; interdepartmental relations; disaster recovery and COB; and technology project management. -Technical project lead (2010) on a citywide network upgrade encompassing 2 datacenters and 10+ physical locations. Total project budget – $1 million – project completed on time and on budget.-Developed and executed a datacenter consolidation and virtualization plan (2009-10) which consisted of two phases.-Project manager (2009-11) for citywide WAN fiber expansion project delivering high speed fiber network connectivity to all city facilities and redundant fiber network connectivity to critical city facilities. -Lead (2009-10) on the planning, design and implementation of high availability virtual server clusters at both city datacenters. -Lead (2009-10) on the planning, design and implementation of redundant storage area network systems at both city datacenters to support fast, efficient multi-site backup and disaster recovery. -Round Rock Police Departmental Commendation award, 2009, for exceptional performance of duty on the design and implementation of the public safety network. -Round Rock Police Department Unit Citation award, 2008, for development of a secure, electronic case document transfer system. -Technical project lead (2007) on the Round Rock Police Department’s new justice center. Directly responsible for the design and implementation of a network infrastructure built to support the unique needs of the business of public safety and emergency operations. -Technical project lead (2001-03) on selection and implementation of the Round Rock Police Department’s first full computer aided dispatch and records management system. Total project budget - $1.4 Million – project completed on time and on budget.

Round Rock, Texas, United States

-Project Management of all Public Safety technology projects including technology/product/software recommendation, vendor selection and implementation. -Budgeting and planning for all public safety projects, technology replacements and upgrades. -Participated in the 2006 comprehensive strategic planning process for the IT department. -Technical project lead on selection and implementation of the public safety computer-aided dispatch, records management and digital dispatch systems. -Technical project lead on the Round Rock Police Department’s new justice center. -Responsible for customer support of approx. 300 end users. -Direct supervision of three Public Safety IT employees. -Responsible for support and administration of all Police Department network and computer systems.

Austin, Texas, United States

-Migrated company from a Novell/Groupwise environment to a Windows NT/Exchange Environment.-Responsible for customer support of approx. 55 end users.-Maintained and managed all Windows NT/SQL/Exchange servers for the company.