Heath Daniel Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

New York, New York, United States

Contract-based Full-Stack Web Developer

New York, New York, United States

+ Improved user experience on website and Shopify by pressure-testing user flows and fixing inconsistencies.+ Facilitated data-driven user insights by creating Google Analytics properties, views, and funnels, and integrating into Shopify.+ Expanded product discovery strategy by coaching implementation of Lean Methodology.+ Reduced business risks by identifying assumptions needing validation and strategies to do so.+ Accelerated execution by organizing high-level plans into actionable steps.

Greater New York City Area

+ Consolidated 8 payment integrations and added 62 new gateways by integrating payment orchestration platform+ Extended customers’ ability to automate tasks by developing a composable rule builder feature.+ Mapped product decisions to revenue by creating a framework integrating data from Salesforce and JIRA.+ Reduced delay between customer requests and implementation by creating new intake, release, and communication process with Customer Success and QA teams.+ Represented stakeholders' viewpoints on strategic decisions by systematically collecting and sharing their opinions.+ Maximized product utility and ease of use by guiding implementation using deep customer knowledge and thorough vetting processes.

New York, Ny

+ Delivered 20 new feature sets, 75 product improvements, and 200 bug fixes by managing development life cycle.+ Maintained site reliability of platform serving 1.4 million end-users via ownership of QA processes and product understanding.+ Sustained ongoing functionality of 2 separate platforms during integration of their user sets by providing thorough documentation and supervision.+ Fostered technical expertise and working relationships with engineers by partaking in weekly programming exercises.+ Fostered open communication and resolution of issues by managing engineering stand-ups.+ Reduced development delays by proactively foreseeing and handling problematic edge cases.+ Maximized developer time by producing high-quality product specification documents.

Greater New York City Area

+ Minimized platform downtime during Kubernetes migration to 1 weekend by creating the first platform-wide QA framework.+ Exceeded individual goals by renewing 95 accounts for a revenue renewal rate of 91% and an 85% logo renewal rate.+ Expanded customer support by authoring over 75 product knowledge base articles.+ Developed first comprehensive product training curriculum, Seamless University, with 7 chapters, 45 lessons, and over 900 registrants.+ Increased product adoption by onboarding 117 government clients in-person and online.+ Increased customer education and engagement by hosting over 100 training webinars and 7 special webinars on topics such as features releases and organization-wide change management.

Greater New York City Area

+ Selected as a coach to counsel, track, and evaluate the progress of peers.+ Directly contributed to over $780,000 in company revenue via 135 enrollments over three months.+ Qualified, educated, and enrolled prospective members in plans tailored to their health needs using in-house tools, state, and federal exchanges.+ Acquired New York Insurance License within the first week of training by completing 30+ hour course.

Bangkok Metropolitan Area, Thailand

+ Taught five university classes per semester containing up to thirty students each.+ Adapted teaching strategies for multi-national students hailing from Thailand, China, Russia, Korea, Japan, and more.+ Constructed grammar and conversation lessons for collegiate English at one of Thailand’s leading international universities for English language education.+ Consolidated and evaluated assignments over 140 students each semester.+ Clarified English language systems using personal knowledge of the Thai language, including phonetics, grammar, and writing.+ Fostered class participation and empowered students to work in small teams with the use of public speaking.

+ Conducted a special English course up to three times per week.+ Designing and lecturing a course for 30 university students at a time.+ Worked with University students from a multitude of different majors and experience levels.

+ Selected to teach additional weekly university-level English classes at nearby Suan Sunandha Rajabhat University, outside of normal teaching duties.+ Developed and presented lesson plans in subjects, including English, Computer Programming, and History, having had no prior experience in education.+ Applied psychology background to subtly influence students’ behavior, especially those with tendencies to misbehave.+ Acclimated to teaching a wide range of age groups from second grade to eleventh grade.+ Led one-on-one and small group tutoring from fourth grade to adult-aged students after school.

Baltimore, Maryland Area

+ First response for operation of 115,000 ft² building.+ Ensured proper staffing by managing employees.+ Placed in charge of building and medical emergency response.+ Supported full-time administrative staff with various services.+ Enforced policy and supervised peers.

Baltimore, Maryland Area

+ Constructed a multitude of virtual environments and classrooms SecondLife to demonstrate different learning atmospheres for online classes.+ Captured and digitally manipulated media for different projects with programs such as Adobe Photoshop.+ Utilized Microsoft Office to accomplish duties, including Excel and Word.+ Maintained a high standard of quality at the faculty computer lab.

Bachelor Of Arts (B.A.), Psychology

High School