• Lead and coach of FQC (Final Quality Check) Team in Content Management.• Process jobs for final deliverable to 10 or more OSP, always exceeding expecting deadlines.• Integral member of fast-paced production team; able to switch tasks on a moment’s notice.• Ability to troubleshoot production issues in a creative and innovative way.• Sole responsibility for Content Management’s Owner Manual DVD media process.• Quickly learning XPP XML-based DTP and other software and system applications as they apply.Strong knowledge of XML, SGML AND DITA.

• Modify existing XML Structure to support new/required application flow and UI experience.• Modify core XML in support of new UI screen types.• Direct development team on required source code changes (New features, bugs).• Responsible for functional error/bug burn down to acceptable levels.• Review QA results, identify, confirm issues & track QA failures to resolution.• Ensure any required fix build is delivered, tested, verified and published.• Assist with maintenance of test plans. • Establish and maintain app versions and release timing.• Manage development process documentation.• Responsible for creation/maintenance of build scripts/jobs.· Maintain existing and develop new tools based on customers specs using C#.

• Overview of Healthcare Payer industry• HIPPA Regulations - Health information Privacy Act• 837 Professional - Review Benefits and Claims• EDI - Electronic Data Interchange - Web based claims exchange• Payer System Overview• System Integration Testing/User Acceptance Testing - SIT and UAT.• SDLC - Systems Development Life Cycle.• Extensive training using NASCO Online Learning Center covering 36 courses which include: Systems Architecture (Local, Front End, Back End), Benefits, Electronic Error Correction - EEC, GENO Tables, Online Inquiry- HIQK Correction - EEC, GENO Tables, Online Inquiry- HIQK.• SPEC*VIEW Presentation to other Team Members.