Heath Dobson Email & Phone Number

Stafford, Virginia

Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformation efforts.Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements.Provides IT infrastructure and/or application infrastructure life-cycle technical support, including planning, project management, installation, on-going management/monitoring/ troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors.Works with the key customers & internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.Responsibilities include: Manage team primarily comprised of non-exempt or ENT/INT employees, or contingent workforce with well-defined, limited scope, including directing daily work activities/priorities, people recruitment & development, & cost management.Coach & mentor employee direct reports.Manage FPR process for company employees.Manage team & individual performance.Ensure operational excellence by monitoring and ensuring team goals & key contractual commitments are met (e.g. SLAs or service delivery goals, costs/budget).May propose & influence direction-setting.Resolve/monitor moderately complex customer escalations as needed.Maintain existing customer relationships as well as with other functional managers.

Fredericksburg, Virginia

Analyze resumes for matching candidates to positions.Phone interview to insure suitable matches.Collected security clearance info to verify in JPAS.Handle payroll submission and other HR paperwork for my hired candidates.Update job posts on many websites. Set achievable goals for my team, and helping them achieve them. Train new recruiters to be able to perform their job to contribute to the overall team goals. Created email friendly job descriptions in MS Word.Manage relationship with prime contractor to achieve goals and insure satisfaction with applicants.

Fredericksburg, Virginia

Oversaw operations and security of the inn and restaurant overnight.Handled any guest needs or concerns.Worked with Events Manager to plan, setup, run and breakdown events.